Expanding your at-home workforce may have a significant impact on network architecture, security/compliance, and corporate workflows. Progent has 20 years of background helping small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Florianópolis company to pick the right technologies and follow best practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent offers support services that go from on demand guidance for getting you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can help Florianópolis, Santa Catarina companies to succeed with any facet of creating a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A sudden, company-wide switchover to a telecommuter business model, which could be motivated by an epidemic or as an element of a disaster recovery plan, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services make it possible for organizations to outsource or supplement their Support Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center services utilize Progent's nationwide team of online technical support experts combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or update the status of their active tickets, enter information, and upload screen captures or relevant files. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Supplemental Service allows your business to expand your current Help Desk staff by splitting responsibilities for Call Center services seamlessly between your regular support organization and Progent's extensive team of desktop support engineers and subject matter experts. Progent's shared Help Desk service is based on a collaborative support model utilizing the leading professional services automation (PSA) tool for managing service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class technical support to your at-home employees, visit Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive work-from-home environment for your Florianópolis, Santa Catarina company, phone 1-800-993-9400 or refer to Contact Progent.