Enlarging your at-home workforce can have a significant impact on IT infrastructure, security/compliance, and corporate culture. Progent has two decades of background assisting businesses of all sizes to design, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Cheyenne company to select the appropriate technologies and adhere to best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services ranging from on demand expertise for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can help Cheyenne, Wyoming organizations to succeed with any facet of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Help Desk Services for Telecommuters
A sudden, company-wide changeover to a teleworker business model, which might be the result of an epidemic or as part of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services allow businesses to outsource or supplement their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's extensive team of online IT support specialists along with enterprise-class ticketing and tracking technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from help requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to check or edit their current tickets, enter details, and upload screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service allows your business to expand your current Call Center team by sharing delivery of Call Center support services seamlessly between your in-house support organization and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Help Desk service is based on a collective support solution utilizing the number one PSA platform for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. To learn how Progent's Support Desk Supplementation Services can help your company to deliver best-in-class IT support to your from-home workers, see Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient telecommuter environment for your Cheyenne, Wyoming company, phone 1-800-993-9400 or refer to Contact Progent.