Expanding your at-home workforce may have a significant effect on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of experience helping SMBs to design, deploy, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Barra da Tijuca company to pick the appropriate tools and follow leading practices in creating and maintaining a safe virtual office solution for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide services ranging from as-needed expertise for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Barra da Tijuca, Rio de Janeiro companies to succeed with any facet of creating a high-performing telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A rapid, organization-wide switchover to a teleworker business model, which might be activated by a pandemic or as an element of a business continuity plan, can overwhelm even the most efficient internal Call Center. Progent's Help Desk Call Center services allow organizations of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's nationwide network of online IT support experts combined with world-class ticketing and follow-up technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or edit their current tickets, add details, and upload screen captures or attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows your business to augment your current Help Desk organization by splitting responsibilities for Call Center support seamlessly between your regular IT support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support model utilizing the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For details about how Progent's Support Desk Supplementation Services can help your business to deliver best-in-class IT support to your at-home employees, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Barra da Tijuca, Rio de Janeiro organization, call 1-800-993-9400 or go to Contact Progent.