Enlarging your telecommuter workforce can have a significant effect on network infrastructure, security/compliance, and company culture. Progent has 20 years of background helping SMBs to design, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Anaheim organization to select the appropriate tools and follow leading practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum value. Progent offers support services that go from on demand guidance for helping you over occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent can assist Anaheim, California organizations to with any aspect of creating a high-performing remote work environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A rapid, company-wide switchover to a from-home workforce, which could be driven by a pandemic or as a component of a disaster recovery process, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk support services leverage Progent's nationwide team of online IT support specialists along with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC technical support from help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to track or update their current trouble tickets, add information, and append screen captures and attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to resolve complex problems. For more information, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Supplemental Service allows you to augment your current Help Desk team by sharing delivery of Call Center support services transparently between your regular IT support personnel and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Call Center Supplementation Services can help your business to deliver best-in-class technical support to your from-home workers, visit Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Anaheim, California organization, phone 1-800-993-9400 or go to Contact Progent.