Wireless Technology Consulting

Consulting Support for BlackBerry Solutions
BlackBerry wireless PDAs were once one of the most popular solutions for achieving location-independent access to messaging, scheduling, web programs, and other critical business information. Progent offers Hayward, California businesses the services of BlackBerry-certified experts who can help organizations to maintain existing BlackBerry environments or migrate efficiently to a modern mobile platform.

As the sophistication of small company networks has expanded, and as the demand for enterprise-class protection, dependability, and recoverability has become the norm for organizations regardless of size, successful integration and maintenance of BlackBerry technology has grown more difficult. To address issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging systems and shared databases, small businesses frequently resort to outside consulting professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can help small businesses to design, manage, and repair BlackBerry-based environments economically and efficiently, doing away with the requirement for an internal BlackBerry technology specialist and reducing the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This range of knowledge, coupled with Progent's efficient online service delivery model, gives small businesses a budget-friendly alternative for incorporating RIM BlackBerry technology seamlessly into their business information system.

Progent's engineers can help you with SQL Server 2019 integration and development consulting, SQL Server 2016 management consulting, and Microsoft Exchange setup so that your database and messaging systems work optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft technology, set up easy-to-use management tools so you can monitor and support BlackBerry devices throughout your company, define security policies that are right for your business, customize mobile applications, and make sure that your network architecture is properly designed to handle your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be restored quickly and thoroughly.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Consulting and Technical Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of RIM BlackBerry wireless handsets, offering a centralized solution for controlling critical tasks such as smartphone installation, upgrades, and retirement and also providing a solid infrastructure for security and fault tolerance. BlackBerry BES Server delivers seamless integration between Exchange Server, Groupwise, or IBM Lotus Domino email servers and BlackBerry users and supports over-the-air synchronization.

BlackBerry Enterprise Server offers a wealth of security options beginning with advanced data encryption of messages sent between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also permits great versatility in selecting levels of protection to meet the special requirements of your company's network. Progent's BlackBerry authorized engineers can assist your company to choose powerful security features and activate them remotely. Examples of these wirelessly configurable security settings are:

• Lock down a smartphone
• Wipe information from a missing or stolen device
• Lock out Bluetooth
• Activate internal defenses against malware

BlackBerry BES Server also offers versatility in selecting mechanisms to keep mobile users from installing or executing unsecure or prohibited software. Progent can assist you to choose protective processes like:

• List precisely which programs are permitted on the device
• Prevent third-party programs from using non-volatile memory on the smartphone
• Determine which resources external programs can use on the smartphone
• Restrict the kinds of access third-party applications running on the smartphone can initialize
• Prevent all external software from being loaded or run on the device

Expert RIM BlackBerry Technical Services Offered Online from Progent
Progent's certified RIM BlackBerry engineers are available online to provide expert technical help to companies in the Hayward region or anywhere in California. Progent's experienced online technical support team has helped IT organizations solve network issues and cut IT service expenses in every state in the U.S. and established a large following of satisfied clients. (Refer to Progent's client testimonials.)

Progent offers online assistance for a broad array of issues related to BlackBerry products such as synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Important RIM BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to perform basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters and auto-signature, changing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email software. Progent's seasoned service professionals can also assist your business to troubleshoot a wide range of issues concerning synchronization, handset recognition, email consistency, web access, mobile connectivity, IM, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote consulting services for small business networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile support expenses at a minimum and, by solving problems promptly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can assist you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important procedures including troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone users, setting activation passwords, implementing wireless software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate management tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using WiFi for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help your company to select and implement appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry engineer offers support skills in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry device clients on Microsoft Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, install push and pull access control lists, control Exchange Server data flow, create, update, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent for Help from a BlackBerry-Certified Expert
If you wish to ask Progent about engineering assistance for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.