For small business networks located within the state of Hawaii, Progent's Microsoft authorized engineers can deliver remote phone assistance and remote troubleshooting to resolve your network problems fast and cost effectively. Progent has acquired enterprise-level skills, sophisticated utilities, and support databases to troubleshoot and repair IT problems without the high cost and delays associated with on-site service calls. If your Hawaii company is located beyond the larger metropolitan areas such as Honolulu, your local computer network support options may be limited in skills, or not available during a crisis. This can result in a network that is unusable or causing efficiency loss due to technical problems persisting for too long. Progent's group of expert network engineers average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a broad range of technical tasks for a varied range of clients. This means you get not only the technical know how needed for the task, but an expert with proven methods for applying that expertise to deliver excellent network solutions.

Backup Consulting Services for Telecommuters
Progent can help small and mid-size organization to design, install, validate and manage backup/recovery solutions required for remote workers. To learn about Progent's backup solutions for telecommuters, refer to backup/recovery services for at-home workers.

Cost Benefits of Helpdesk Outsourcing and Co-sourcing Services
Progent's Helpdesk management and co-management services allow organizations to save money, enhance productivity, and respond immediately to sudden changes in business environments. Progent's Shared Help Desk services deliver substantial cost and productivity benefits in comparison to a Help Desk Call Desk staffed by an internal technical support team. The cost for Level 1 IT support for Progent's Co-managed Help Desk service is typically below $18/user/month. For information about the benefits of Progent's Shared Help Desk services, see Progent's outsourced and co-sourced IT Service Desk benefits.

GIAC-certified Information Assurance Consultants
GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of computer security experts. GIAC accreditations are recognized by companies and government organizations all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists can provide support for all of the network security disciplines covered within GIAC accreditation such as evaluating infrastructure security mechanisms, event management and response, intrusion detection, web application security and security information and event management (SIEM) solutions.

Dynamics GP Migration and System Integration Consulting Services
Progent has supported Microsoft Dynamics GP and Great Plains ERP software for almost 20 years and Progent has delivered integration, software development, training, and troubleshooting services since the platform's debut. Progent can provide in-depth expertise for upgrading legacy Dynamics GP/Great Plains deployments. Progent can assist you to plan, pilot, and carry out an efficient migration from a an outdated release of GP to the current release of Microsoft Dynamics GP. Learn about Progent's Dynamics GP migration and system integration consulting.

Oracle Database Administration Services and Application Development
Progent offers affordable access to an Oracle certified expert for Oracle database administration services or an Oracle application programmer. Progent can help you to create efficient solutions for key Oracle DBA activities including performance tuning, backup and restore strategies, and database security, or mentor your in-house staff to follow industry best practices for simplifying various administration procedures. Progent can also provide the support of a PL/SQL programmer to help you to build, tune, enhance, or port Oracle-based applications that can range from business reports to database-powered web commerce sites. Progent offers skill with SQL Developer, SQL *Plus, and JDeveloper tools and can also assist you to optimize existing SQL programs by utilizing Oracle's SQL Access Advisor.

Power BI Integration Services
Progent's Power BI consultants can help your business to design, install, maintain, update or troubleshoot your Power BI environment. Progent can also assist you to prep your source data for Power BI reports and dashboards. Progent can show you how to implement and administer an onsite, cloud based, or hybrid environment to run Power BI. To learn more, see Progent's Power BI integration consulting.

Co-managed Help Desk Services
Progent's Co-managed Service Desk enables your information technology team to split activity for support services transparently between your in-house network support group and Progent's extensive pool of IT support engineers and subject matter experts (SMEs). Progent's Shared Help Desk service is a collaborative IT service system built around ConnectWise Manage, the industry-leading Professional Services Automation tool for managing IT support calls, issuing trouble tickets, assigning responsibility, monitoring status, and generating management analytics. The cost for Level 1 IT support for Progent's Co-managed Help Desk service is typically less than $18 per user per month. For details, visit Progent?s shared IT Service Desk services.

Progent's Customer Testimonials
Progent has provided remote or onsite technical consulting assistance to organizations in every state in the U.S. Many of these clients have indicated their appreciation to Progent via testimonials to the quality of Progent's service personnel. Take a look at Progent's client testimonials to learn what people say about the quality of Progent's network support services

Cisco IOS software Upgrade Consulting
If your network incorporates Cisco routers, you could be using an outdated version of Cisco IOS, the operating system used in most Cisco router as well as the latest Cisco switches. Cisco often provides updates to IOS in order to fix bugs, plug security gaps, or improve features. Unfortunately, upgrading Cisco IOS or other Cisco OS platforms can be tricky, depending on your Cisco appliance and your network infrastructure. For example, there may be limited local Flash storage that could cause a new software release to operate improperly. Progent's Cisco CCIE-certified network engineers can provide a wide selection of services associated with upgrading Cisco IOS software or other Cisco OS like IOS EX, CallManager or Unified Communications Manager. Progent can perform version audits of your router software, recommend appropriate upgrades, provision Cisco appliances, copy software images/, configure and test your update, optimize throughput, resolve problems, and teach your IT managers how to get the benefits of all significant new capabilities.

Azure Integration Consulting Services
Progent's Microsoft Azure planning and integration experts can assist you with any aspect of Microsoft Azure migration such as needs analysis, readiness evaluation, system architecture, pilot testing, implementation, centralized management, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can help you to configure and debug firewalls and VPN tunnels so your clients can securely connect to Azure services, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange, SQL and Skype for Business. Progent can also help you to create a hybrid environment that transparently integrates on-premises datacenters with Azure-based services.

Short-Term IT Staffing Services
Progent's short-term IT staffing services enable organizations to respond to the need for network professionals without incurring the expense and hassle associated with vetting and recruiting reliable technical workers and without adding to your permanent workforce. For information about Progent's temporary IT staffing services, see Progent's temporary IT staffing services.

Get in Touch with a Progent Computer Support Expert
To learn how you can get in touch with a Progent network consultant for remote or onsite help, call 1-800-993-9400 or visit Online Computer Support.

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