Hartford Consultants for Computer Support Organizations

Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Hartford
Progent's consulting services for IT service organizations in Hartford Connecticut enables you to provide your customers Progent's consulting and Help Desk support with your company's own branding as a seamless supplement to your regular IT support team. This can ease the way for you to grow your client base, flesh out your service offerings, create happy customers, and increase your profits.

Progent's team of network experts, desktop integration and troubleshooting technicians, IT admins, and data security consultants have acted as seamless supplements to the IT groups of some of the world's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT service practice, and Progent's close integration with your support team helps you elevate and protect your branding.

Progent is a network support company with two decades of experience providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any independent IT services firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's consulting program for network service organizations features seamless resale to your clients of professional IT services. Progent bills your firm exclusively and works under your instructions to provide your customers support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind an efficient service desk. But modern ticketing platforms are not only expensive to license and staff, but also challenging to set up and maintain. Small or niche IT service organizations rarely have the required resources. Progent's Service Desk and ticketing solution offers IT support firms an economical way to keep their custom branding while delivering their customers responsive desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features offered with Progent's Call Center and ticketing services allow you to increase your physical and virtual support volume, the diversity of technologies your business can handle, the number of locations you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT service companies include:

• Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
• Standard service hours are from 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is available at additional cost.
• Optional on-premises support in larger metros is available throughout the country at extra cost.
• You have complete control of your clients and invoicing.
• Your clients enter incident reports via your branded Internet portal, an 800 phone number, or by sending an email to your assigned email address.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service organizations allows you to act as a single source for virtually all IT expertise your customers may require. You can grow your staff and core in-house competencies steadily without being forced to say no to opportunities due to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent works as a transparent extension of your internal IT service group, under your coordination, and bills you instead of your customer.
• Granular Billing: Progent bills on a per-minute basis to minimize expenses.
• Detailed Service Reporting: Progent utilizes an advanced service reporting system to make sure all services delivered are fully documented. This enables you to transfer account responsibilities to in-house consultants when you have sufficient staff and relevant technical skills.

• Safely Grow Your IT Support Business: You can easily and safely take on more jobs outside your main fields of excellence and serve new territories without assuming the risks associated with expanding your full-time staff too quickly.
• Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT service provider by offering more solutions to more clients using your own brand.
• Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can act as a dependable resource for expanding your IT service business.
• Fast Problem Escalation: With a sizable team of high-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
• Make Your Customers Satisfied: Satisfied customers stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
• Remote Support Professionals: For two decades, Progent has delivered remote network support from Call Center services to advanced consulting. Effective remote service cuts costs while delivering fast results.
• Advanced Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.

Progent's Areas of Expertise for Hartford, Connecticut Businesses
Progent's seasoned team of certified consultants can provide Hartford, Connecticut organizations a wide range of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Reseller Support for Network Service Firms in Hartford, Connecticut
For additional details about Progent's consulting program for network service firms in Hartford, Connecticut, call 1-800-993-9400 or visit Contact Progent.