In addition to providing fast access to guidance from top-tier IT consultants and subject matter experts (SMEs) to help Hartford, Connecticut businesses with specific IT problems or longer-term initiatives, Progent can provide temporary supplemental staffing to deliver more broadly defined assistance like PC help, network administration, and Help Desk call center response. Short-term staffing can help organizations to respond to anticipated or surprise surges in the need for IT personnel, which may result from situations like company mergers, site relocation, technology upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or regulatory mandates. Short-term staffing can also fill voids left by the absence of in-house staff members because of scheduled vacations, health issues, resignation, or other reasons.

Benefits of Progent's Short-Term Staff Augmentation Services
Progent's short-term supplemental staffing services offer businesses the ability to react to surges in requirements for IT personnel without dealing with the expense and hassle associated with identifying and hiring reliable IT help and without the risk of increasing your permanent staff size.

Important aspects of Progent's temporary staff augmentation services include:

  • Rapid access to reliable IT pros
  • Simple initiation, termination, and re-engagement of services
  • Seamless augmentation of your full-time network support staff
  • Full documentation of all services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
  • Close relationship with a world-class, full-spectrum resource for IT expertise
Progent's Shared Help Desk Program
Progent's shared Call Center service is a specialized on-going staff expansion option that enables IT groups to divide the responsibilities of Help Desk Call Center support transparently between their internal IT personnel and Progent's nationwide pool of IT support specialists. Acting as a transparent supplement of your full-time Help Desk, Progent's co-managed Call Center program is a joint service alternative based on by the industry's leading group PSA tool for streamlining, service calls, ticketing, assigning responsibility, tracking responses, and producing management reports.

Why Choose Progent?
Progent has two decades of experience delivering online and on-premises IT expertise for businesses across the United States. Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's certifications.

Progent's Areas of Expertise for Hartford, Connecticut Companies
Progent's seasoned team of certified engineers can provide Hartford, Connecticut businesses a broad array of online consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service firms include:

Contact Progent for Short-Term IT Staffing for Hartford, Connecticut Companies
To find out more details about Progent's temporary staff augmentation services for Hartford, Connecticut organizations, call 800-993-9400 or visit Contact Progent.