Low-cost Computer Help from Microsoft and Cisco certified Experts for Businesses in Hartford, CT
By offering world-class support when you require it, providing in-depth expertise for key business applications, offering innovative services such as virtual data center hosting, invoicing only for help delivered, and charging no setup or retainer fees for standard services, Progent helps you to maximize the business value of your It system and cut support expenses. Progent understands that information system security, reliability, and performance are as important to small businesses as to large corporations but that small companies don't have the economy of scale to spend heavily in information technology and in-house support staffs. Progent's fundamental competitive advantage is that no network consulting firm can match Progent's capability to deliver the IT support your company needs whenever you need it and at a cost you can afford.

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house network support team. Co-sourcing can cut costs and minimize technical risks for big projects such as software programming, business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can in addition provide the services of certified experts to help your company to design and execute your cloud computing strategy.

Core Practice Areas Serviced by Progent for Business Networks in Hartford, Connecticut
Progent offers the support of qualified experts for all facets of information technology deployed in small organizations. Products and technologies supported by Progent include:

Service Delivery Options Available for Hartford, Connecticut Businesses
Progent has a selection of options for providing small companies with affordable computer services for troubleshooting, system architecture, and IT management. Progent's paradigm for delivering IT support is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Mechanism promotes rapid support, thorough activity records, reliable follow-up, and tight cost monitoring for a range of network service delivery alternatives that include remote repairs, onsite support, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can help clients to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite service calls. The background of Progent's IT consultants makes it possible to resolve the majority of IT problems rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible registration process for first-time clients to accommodate emergency network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's remote computer support expertise.

  • On-site Service
    Progent provides on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to give small and midsize businesses the best of both worlds: onsite support technicians when you require them as well as the on-line help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The wait time for on-site service visits is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details concerning why to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging problems. for more information, see Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's roster of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics. To learn more, refer to Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small businesses affordable access to enterprise-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero PEN test platform, network protection engineering, non-stop network engineering, virtual server strategies, plus configuration, programming and training for business programs including accounting, ERP, business analytics, CRM, and office productivity software. Progent can help with one-time projects such as site relocations and major system migrations, extended projects like customizing a legacy ERP system to a modern MS Dynamics 365 package, database application programming and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system administration, or emergency response such as disaster recovery and malware cleanup.

  • Infrastructure Guidance for Teleworkers
    Progent can help small and mid-size businesses to plan, configure and troubleshoot the infrastructure for work-from-home employees. Aspects of infrastructure for which Progent's experts offer guidance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi LAN planning and deployment, and robust Internet connections. To find out about Progent's infrastructure expertise for telecommuters, go to infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the highest degree of dependability and extensibility but that is in addition convenient for customers to transfer to another service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that permit small businesses with mixed networks to save dramatically on the expense of hardware, infrastructure maintenance, and network management while getting enterprise-class reliability and an unparalleled degree of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered service, can handle the multi- OS and non- standardized networks common with smaller companies, and retains control of the software in the customer's hands so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote consulting to help organizations of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-Certified security experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a business-wide view of system security and can help with advanced security programs such as SIEM solutions to help enterprises meet industry guidelines and government mandates for network data security and incident reporting.

The breadth and size of Progent's consulting staff offer a unique array of benefits to companies wishing to increase the business value of their IT system within a realistic budget. These advantages include:

  • Best Service Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional background, in the trenches of IT service, performing a wide range of technical projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not only expert technical help, but also a consultant with proven approaches for repairing real-world network problems rapidly. Read more about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for services delivered during regular working hours. Many support organizations impose large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates king-size bills for quick solutions. Another advantage of granular invoicing is that your company are less inclined to permit incipient issues to fester until they become major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports sent by each consultant to every client. The discipline of documenting and archiving support records allows more efficient service and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent can focus on delivering high-value skills where Progent has few competitors. Small businesses who work with independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Hartford, Connecticut business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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