Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when support staff are likely to take longer to become aware of a breach and are less able to organize a quick and forceful defense. The more lateral movement ransomware can achieve within a target's system, the more time it takes to recover basic operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the time-critical first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can help businesses in the Hartford area to identify and isolate infected servers and endpoints and protect undamaged assets from being penetrated.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Hartford
Modern variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online data and invade any available system restores. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and basically sets the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a settlement fee in exchange for the decryption tools needed to unlock scrambled files. Ransomware attacks also attempt to exfiltrate information and TAs require an additional settlement for not publishing this data on the dark web. Even if you can restore your network to a tolerable point in time, exfiltration can be a major issue depending on the nature of the downloaded information.

The recovery work after a ransomware breach has a number of distinct stages, the majority of which can be performed concurrently if the recovery workgroup has a sufficient number of people with the required experience.

  • Containment: This urgent first step involves arresting the lateral progress of the attack across your network. The more time a ransomware assault is allowed to run unrestricted, the more complex and more costly the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Containment processes include isolating affected endpoints from the network to minimize the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the IT system to a minimal useful degree of functionality with the least downtime. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as an existential issue for their business. This project also requires the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and line-of-business apps, network architecture, and safe remote access management. Progent's recovery experts use advanced workgroup platforms to coordinate the complex recovery process. Progent understands the urgency of working rapidly, continuously, and in unison with a client's management and network support group to prioritize tasks and to put essential services on line again as quickly as possible.
  • Data recovery: The effort required to restore data impacted by a ransomware attack depends on the condition of the systems, how many files are encrypted, and which restore techniques are needed. Ransomware attacks can take down critical databases which, if not carefully closed, might have to be reconstructed from scratch. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms are powered by SQL Server. Often some detective work could be required to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and laptops that were off line at the time of the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators.
  • Setting up modern antivirus/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and mid-sized companies the benefits of the same AV tools deployed by some of the world's largest corporations such as Walmart, Visa, and NASDAQ. By delivering in-line malware filtering, identification, mitigation, recovery and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with threat actors. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Services consist of establishing the type of ransomware involved in the attack; identifying and making contact with the hacker; testing decryption capabilities; deciding on a settlement with the victim and the cyber insurance carrier; negotiating a settlement and timeline with the hacker; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the TA; acquiring, reviewing, and using the decryption tool; debugging failed files; creating a clean environment; remapping and reconnecting datastores to match precisely their pre-encryption condition; and recovering physical and virtual devices and software services.
  • Forensics: This process involves uncovering the ransomware assault's storyline throughout the targeted network from beginning to end. This history of how a ransomware assault progressed within the network assists you to evaluate the damage and brings to light weaknesses in policies or work habits that need to be rectified to avoid later breaches. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensics is typically given a top priority by the insurance carrier. Since forensic analysis can take time, it is critical that other key recovery processes like operational continuity are performed concurrently. Progent has a large roster of information technology and cybersecurity experts with the knowledge and experience required to carry out the work of containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided remote and onsite IT services throughout the U.S. for more than 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have earned high-level certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and Enterprise Resource Planning applications. This breadth of skills gives Progent the ability to identify and integrate the undamaged parts of your IT environment following a ransomware attack and reconstruct them quickly into an operational system. Progent has worked with top cyber insurance providers including Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in Hartford
For ransomware recovery services in the Hartford metro area, phone Progent at 800-462-8800 or go to Contact Progent.


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