Harrisburg Specialists for IT Service Companies

Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Harrisburg
Progent's consulting support for IT service firms in Harrisburg Pennsylvania enables you to provide your clients Progent's consulting and Help Desk support using your company's own branding as a seamless supplement to your in-house IT services team. These services can help you add to your client base, expand your service catalog, satisfy your customers, and increase your profits.

Progent's nationwide team of network infrastructure engineers, desktop support specialists, IT admins, and data security consultants have acted as transparent adjuncts to the support staffs of some of the country's largest IT support businesses. Progent's range of expertise enables you to widen the capabilities of your IT support business, and Progent's close integration with your support team helps you promote and protect your company's brand.

Progent is an IT support firm with two decades of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network engineers of any private IT support company in the world. Progent has delivered remote IT support and consulting to customers in every state in the country. (See testimonials from Progent's clients.)

Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service organizations offers seamless resale to your clients of world-class IT services. Progent invoices you exclusively and works under your instructions to provide your clients support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is fundamental to an efficient Help Desk. But enterprise-grade ticketing systems are not just costly to license and staff, but challenging to configure and maintain. Smaller IT service organizations rarely have the required resources. Progent's Service Desk and ticketing program gives IT support firms a practical way to keep their company branding while delivering their customers responsive desktop support services built around an advanced ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program enable you to increase your support workload, the diversity of technologies your firm can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service organizations include:

• Progent's online desktop service group delivers Level 1 end user support with 1-hour service level agreement to commence work during standard work hours.
• Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is offered at extra cost.
• Optional onsite service in larger metros is available throughout the country at extra cost.
• You retain full control of your customers and invoicing.
• Your customers submit requests through your own branded web portal, a toll-free phone number, or by sending an email to your specified email address.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified remotely until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service providers allows you to become a sole point of contact for virtually all technical expertise your clients may need. You can grow your staff and core IT skills at your own pace without having to turn down opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent works as a transparent supplement to your in-house support group, responding to your coordination, and bills you rather than your customer.
• Granular Billing: Progent charges on a per-minute basis to minimize costs.
• Detailed Reporting: Progent utilizes an enterprise-class service documentation platform to ensure that all services performed are thoroughly described. This enables support group to transfer account responsibilities to in-house consultants once you have enough staff and relevant technical skills.

• Safely Grow Your IT Support Practice: You can easily and safely accept additional jobs beyond your main fields of expertise and open new geographies without exposure to the risks involved with expanding your full-time staff too quickly.
• Re-enforce Your Brand: You can solidify your mind share as a comprehensive network service firm by delivering more services to more clients under your own company name.
• Flesh Out Your Services Catalog: Progent offers world-class support in a wide range of technologies and can be a reliable reservoir of skills for growing your IT support business.
• Rapid Problem Escalation: Thanks to a large team of senior IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
• Keep Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek expertise from your competitors.
• Remote Technical Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Effective remote support cuts costs while delivering fast results.
• Top Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's technology certifications.

Progent's Practice Areas for Harrisburg, Pennsylvania Organizations
Progent's seasoned team of certified consultants and technical experts can provide Harrisburg, Pennsylvania organizations a wide array of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service firms include:

Learn More About Progent's Reseller Support for IT Service Firms in Harrisburg, Pennsylvania
For more details about Progent's reseller support for IT service organizations in Harrisburg, Pennsylvania, call 1-800-993-9400 or visit Contact Progent.