Wireless Solutions

Consulting Support for BlackBerry Technology
BlackBerry wireless PDAs were once among the most popular solutions for maintaining anytime-anywhere access to messaging, calendars, web programs, and other vital business data. Progent offers Harrisburg, Pennsylvania businesses the expertise of BlackBerry-premier professionals who can help organizations to manage their BlackBerry deployments or migrate smoothly to a modern smartphone platform.

As the complexity of small company networks has expanded, and as the demand for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for organizations of any size, effective deployment and support of RIM BlackBerry technology has grown increasingly challenging. To address areas like security, business continuity, and synchronization of BlackBerry PDAs with diverse email servers and corporate databases, small organizations frequently turn to external support professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to design, manage, and repair BlackBerry-based environments economically and efficiently, doing away with the need for an internal BlackBerry technology specialist and reducing the expense and stress of maintaining mobile workers. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This breadth of knowledge, combined with Progent's proven online support capabilities, provides small companies a budget-friendly solution for incorporating RIM BlackBerry products productively into their information network.

Progent's engineers can assist you with SQL Server 2019 development consulting, SQL Server 2016 migration support, and Exchange Server 2019 setup so that your database and email infrastructure work optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft technology, set up easy-to-use administration tools to help you track and control BlackBerry devices across your company, define security policies that are right for your company, develop custom mobile applications, and ensure that your network architecture is properly configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your regular backup processes in order that it can be recovered rapidly and safely.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.

Technical Support Services for BlackBerry Enterprise Server (BES)
RIM's high-end platform for managing large collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated tool allows Exchange Server, Lotus, or Groupwise clients to transmit and receive messages that stay encrypted in wireless transit to ensure maximum data protection. BlackBerry Enterprise Server also simplifies a broad variety of vital management jobs that span from BlackBerry setup and updates to mobile security and fault tolerance.

Progent's BlackBerry-premier consultants can show you how to use BlackBerry Enterprise Server to perform routine tasks like:

• Deploy and manage applications
• Schedule smartphone, program, and IT policy updates
• Upgrade BlackBerry device firmware remotely
• Control user and group settings with BES Server's vast selection of IT policies

Progent's BlackBerry-premier consultants can also help you to utilize BlackBerry Enterprise Server to implement important procedures not supported by the entry-level BlackBerry Enterprise Server Express. These procedures include:

• Install and manage BlackBerry's high-availability architecture using virtualization
• Install BlackBerry smartphones remotely
• Set custom administration roles
• Automatically track and report on the overall health of your solution

How Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has earned accreditations from RIM in all key facets of BlackBerry technology. Progent's BlackBerry consulting skills range from resolving synchronization issues to designing wireless workforce solutions based on BlackBerry BES Server. These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and maintaining one or several BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry engineer offers expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to install and remove BlackBerry device users on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and IM, deploy push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and assign wireless LAN and VPN configuration sets, implement SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and produce documentation for a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology requirements assessment, solution architecture, installation planning and implementation, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical objectives and to design a wireless system that meets your information technology budget and supports your business strategy. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to support a BlackBerry BES Server, help you to determine which management approach and hardware products meet your needs, and analyze your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about alternatives for software versions, processors and storage, network design, and application configuration.

To maximize system security, Progent's BlackBerry-certified consultant can help your company to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security engineers to perform company-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry environment.

Contact Progent to Get Help from a BlackBerry-Certified Expert
In order to contact Progent about engineering assistance for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.