Affordable Network Troubleshooting from Microsoft premier Experts for Businesses in Hampton, VA
By delivering professional support whenever you require it, providing specialized expertise for critical applications, offering high-value services such as virtual data center hosting, invoicing solely for help you receive, and charging no sign-up or retainer fees for standard services, Progent helps your company to increase the competitive value of your It system and cut service expenses. Progent understands that information system security, dependability, and efficiency are as critical to small businesses as to large enterprises but that small companies don't have the leverage to invest heavily in information technology and in-house support groups. Progent's fundamental competitive advantage is that no network support organization can equal Progent's ability to provide the IT support your business requires when you need it and at prices you can justify.

For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house IT service group. This can cut costs and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of certified consultants to assist your company to design and execute a sensible cloud computing strategy.

Main Technical Areas Supported by Progent for Hampton, Virginia Businesses
As a Microsoft-certified Partner IT service firm that maintains a world-class group of Cisco Certified CCIE networking experts and Apple certified consultants, Progent provides emergency assistance and low-cost online consulting to Hampton, VA small businesses for a wide range of computer technologies including:

Service Delivery Alternatives for Hampton, Virginia Companies
Progent has a variety of alternatives for providing small and midsize companies with cost-effective computer services for technical support, system architecture, and network administration. Progent's paradigm for providing computer support services is built on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Service Mechanism ensures rapid response, thorough service records, reliable follow-up, and strict expense monitoring for a range of IT service delivery alternatives that include remote troubleshooting, onsite help, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can assist customers to analyze and fix network problems without the cost or time loss of in-person support calls. The background of Progent's IT engineers allows them to handle the majority of network problems quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time customers to address emergency network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more details about Progent's online network troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical support for signed-up clients in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's online support experts to give small and midsize companies the optimal solution: onsite support professionals when you require them plus the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The response time for in-person service calls is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, refer to Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's roster of veteran desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics. For more information, refer to Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can provide assistance with critical technologies such as Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero penetration test platform, network protection consulting, non-stop it system engineering, virtual server strategies, plus configuration, programming and support for business software such as financials, operations, business analytics, sales automation, and office productivity software. Progent can help with short-term projects such as site relocations and major system migrations, longer term initiatives like upgrading a legacy MRP platform to a current MS Dynamics or Dynamics 365 package, database application programming and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and virus cleanup.

  • Network Infrastructure Support Services for Teleworkers
    Progent can assist small and mid-size businesses to plan, configure and troubleshoot the infrastructure for remote workers. Areas of network infrastructure where Progent's consultants can deliver guidance include safe and efficient VPN connections, VDI desktop software, router setup, Wi-Fi network planning and deployment, and reliable Internet connections. To learn about Progent's infrastructure support services for telecommuters, go to infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize organization's production servers in an environment that not only provides the top level of fault-tolerance and expandability but that is also easy for clients to migrate to a different service provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is built around mature virtualization technologies that permit small businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed service, can handle the mixed- OS and loosely standardized networks typical of small companies, and retains control of the software licenses in the client's hands so that moving to a new virtual system is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex array of network products including firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-Certified security consultants, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a company-wide perspective on network security and can assist with advanced security projects such as SIEM solutions to help enterprises comply with industry guidelines and statutory requirements for network information protection and reporting.

The scope and depth of Progent's engineering staff bring a powerful array of benefits to organizations wishing to maximize the business value of their IT network within an affordable budget. These benefits include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of network service, executing a wide variety of IT projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested methods for fixing actual IT problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits by the minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no registration charge and requires no retainer for services provided during normal working hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids major invoices for quick repairs. An additional benefit of by-the-minute pricing is that you are less tempted to allow less critical problems to stay unaddressed until they become big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation given by each staff member to each customer. The practice of detailing and archiving service activity results in more efficient service and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Small companies who work with freelance consultants or who employ internal support personnel gain when Progent transfers information about new technology and tested methodologies to make their networks more reliable, secure, and productive. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
If your Hampton, Virginia business wants to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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