Guarulhos At Home Workers Connectivity Support Services

Expanding your at-home workforce may have a major impact on network architecture, security, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Guarulhos company to select the appropriate tools and adhere to best practices in building and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and returns top value. Progent offers services that go from as-needed guidance for helping you over challenging technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Guarulhos, São Paulo organizations to succeed with any aspect of building a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, data security, data protection solutions, and centralized management.

Network Infrastructure for Teleworkers
Setting up the network infrastructure required to support a remote work environment can be especially challenging if you must accommodate a mix of worker-owned equipment such as PCs and laptops, Internet routers, and Wi-Fi appliances from various vendors and with a variety of operating systems and firmware levels. Progent's experience providing remote help for both legacy as well as modern technologies in remote office venues enables you to make cost-effective use of your available network infrastructure and provides you with fast access to expertise for implement necessary updates. Services offered by Progent to help you to create a high-functioning work-at-home infrastructure include:

• Virtual Private Network (VPN) technology allows you to establish a safe tunnel for authenticated remote workers to use IT resources located at your company data center or in the cloud. Progent's consultants can assist your company to deploy and maintain VPN connections between your at-home workforce and your key IT resources by providing online VPN integration support. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA consultants can help your remote workers to utilize Cisco's AnyConnect client software for safe VPN connections for a wide selection of devices such as Windows, macOS, Apple iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) products allow an at-home worker to view and use a data center PC's desktop. This provides network managers significant control over the computing ecosystem of telecommuters and offers remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
• Routers connect at-home computer networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewall services. Progent offers expert remote consulting for configuring home routers from a variety of manufacturers. See router configuration support from Cisco-certified consultants.
• Home Wireless networks, typically shared by an entire household and visitors, are frequently utilized by at-home employees to access their Internet router for work. This can cause performance and security problems. Progent can help you to mitigate these issues by delivering services like Cisco Aironet integration consulting, Cisco-certified Meraki wireless installation expertise, and Ubiquiti wireless AP integration assistance.
• Internet access solutions affect the speed and availability of connections between telecommuters and the company network. Vital processes may require redundant Internet connections in the event the primary connection breaks. Progent can provide guidance for identifying ISPs, selecting sensible service offerings, and setting up redundant Internet access. See Internet access integration services.

VoIP Solutions for an At-Home Workforce
Extending the business PBX system to accommodate telecommuters is critical to maintaining a productive at-home workforce. A variety of cloud-centric digital PBX platforms are used by small and mid-size businesses to server teleworkers. Many larger organizations depend on Cisco's modern or older platforms for IP voice management. Progent can assist businesses of all sizes to design or maintain a remote VoIP environment that delivers the flexibility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help organizations optimize their current Cisco VoIP environments to handle a growing at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia apps used throughout the network. CUCM manages other combined media services such as unified messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, visit Cisco Unified CM consultants.
• Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent can assist you to maintain your current CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older VoIP platforms, visit Cisco CallManager consulting services.
• Cisco IP Gateways enable integration with public telephony networks and with clients working outside the corporate firewall like telecommuters. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
• Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to support these VoIP solutions and provide online deployment and debugging expertise.

Video Conferencing for At-Home Workers
A broad selection of video conferencing products from major vendors enable online meetings, video and voice conferencing, chat, and screen sharing for both onsite users and at-home workers. Many organizations utilize multiple conferencing products to accommodate their different partners and customers. Progent can help you to maintain your existing voice/video conferencing environment and optimize the engagement of your remote employees.

• Skype for Business is Microsoft's leading communications product that enables real-time presence, IM, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help your company to deploy and maintain Skype for Business client software to accommodate your remote employees. To learn more about Progent's support expertise for Skype for Business, see Skype for Business consulting experts.
• FaceTime is Apple's multiuser video phone app for iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 concurrent users for video sessions. To learn more about Progent's support expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
• Webex Meeting Center provides online conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session recording, plus editing and playback for future reference and training. To learn more about Progent's consulting expertise for Cisco Webex as well as for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities that include video conferencing, persistent chat, plus file sharing. For details about Progent's consulting expertise for Teams as well as for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
• Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these conferencing platforms and help your business to tune your network infrastructure to run them.

Microsoft Integrated Collaboration Platforms for Remote and Hybrid Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office suites, providing a powerful environment of productivity apps that create a consistent user experience for exchanging information across multiple sites and on a wide range of endpoints. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange since their initial releases and can assist businesses to configure these critical collaboration products to maximize the productivity of your remote workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Developed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for supporting its complete range of capabilities. For additional information about Progent's consulting services for Microsoft Teams, see solution design and deployment expertise for Microsoft Teams.

SharePoint utilizes web sites to allow collaboration and information sharing by providing policy-based access to content, workflow, and tools for looking through enterprise-wide business data. SharePoint permits you to create secure web portals that permits remote workforce to view and update consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, go to SharePoint configuration and application development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, see deployment expertise for Exchange.

OneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote workers can store files to OneDrive, and colleagues can share them safely through a web browser. Included with Office 365, OneDrive allows remote workers to co-author files. Revisions created offline are automatically uploaded when you reconnect to the Internet. For details about Progent's consulting services for OneDrive, refer to Onedrive configuration consulting.

Public Cloud Integration for At-Home Workers
Progent offers fast and affordable online assistance for enabling businesses to build, manage and troubleshoot cohesive hybrid network architectures that incorporate internal data centers, remote workers, branch offices, and public cloud resources. Progent can provide top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers resolve problems with public cloud access, authentication, and cybersecurity.

Azure is a popular platform for public cloud software and services that enables you to utilize IT infrastructure, servers, and key apps running on Microsoft's massive cloud. Microsoft Azure features more than 100 services services including the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure Active Directory, and design data backup and restore systems with Azure Backup. Progent can also help you establish secure connections to Azure for remote workers by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. To learn about Progent's expertise for Azure, go to Microsoft Azure consulting.

Microsoft 365, formerly called Office 365, is Microsoft's popular suite of client productivity software and cloud services offered on a subscription basis. Microsoft apps and cloud services are marketed in a variety of plans designed for users ranging from individuals and small offices to major enterprises. Progent offers quick and easy online contact with consultants familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent can assist your business to evaluate the numerous subscription bundles available for Microsoft 365 and deploy 365 apps for your remote workers to achieve maximum business value. To learn about Progent's consulting services for Microsoft 365, refer to Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of reduced costs for data center infrastructure, simplified management, dynamic scaling, high availability, and additional advantages associated with public clouds. Microsoft has designed Exchange Online to run transparently with local Exchange environments, allowing you to build hybrid information systems. Progent's Exchange consultants can provide occasional help to guide you through challenging IT bottlenecks and can also provide comprehensive project management outsourcing to make sure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. For details Progent's expertise for Exchange Online, see Exchange Online configuration and support consulting.

Amazon AWS is a pioneer in the public cloud computing arena and is the world's leading source of cloud-based services. Progent offers fast and economical online contact with cloud connectivity experts who can assist your organization to design, deploy, manage, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local data centers and with other public clouds like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help you to create a high-uptime network model so your employees have a productive computing environment regardless of whether they are working from your main office, a branch office, at home, or on the road. For details about Progent's consulting expertise for Amazon AWS, go to Amazon AWS consulting services.

Google Cloud Platform is a leading suite of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help you to scale your current IT assets with the Google Cloud Platform, and Progent's database experts can help you make your critical apps cloud ready so your remote workers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your organization to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage solution with GCP Storage, and simplify identity control for telecommuters with Google Cloud Identity. Progent's experts can also help you to utilize GCP's management tools to administer and track your Google Cloud environment. To find out, refer to Google Cloud Platform (GCP) integration expertise.

Help Desk Call Center Support for Remote Workers
An emergency, company-wide transition to a from-home workforce, which could be the result of an epidemic or as a component of a business continuity plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk services allow organizations to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.

• Progent's Standard Call Desk support services leverage Progent's nationwide network of remote IT support specialists combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop support from help requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or update the status of their current tickets, add information, and upload screenshots or relevant files. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services for small businesses.
• Progent's Call Center Supplemental Service allows your company to expand your existing Support Desk organization by sharing delivery of Call Desk services transparently between your regular IT support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Call Center service uses a co-sourcing support model utilizing the leading PSA tool for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Call Center Augmentation Services can enable your company to provide world-class desktop support to your at-home workforce, visit Progent's Call Desk augmentation Services.

Security and Compliance for Remote Workers
At-home workers commonly utilize their personal computing devices and often work in a poorly secured physical space. This multiplies their vulnerability to malware threats and calls for judicious deployment of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, intensive end-user education, and the creation of security policies based on leading practices. Progent's veteran team of cybersecurity solutions experts can assist your business to plan, implement and manage a compliant cybersecurity solution that guards critical IT resources in environments that include at-home workers.

Firewalls enable companies to create a network environment that can be safely accessed by on-premises users and by an at-home workforce, mobile users, suppliers, customers, and the public. Next-generation firewall appliances permit you to assign and control different permissions to different classes of users and to expand your IT network and modify your security profile as your company evolves and as network attacks grow more complex. Progent works with both current and legacy firewall appliances from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall configuration expertise, refer to firewall support expertise.

Remote Endpoint Security Monitoring makes it easy to watch over the various devices used by an at-home workforce and either reject or identify and respond to the latest threats like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on every secured endpoint device, watching all activity and utilizing advanced behavioral threat analysis from SentinelOne to detect zero-day threats on arrival. When an attack is spotted, ProSight Active Security Monitoring immediately isolates the targeted device from the corporate network to contain the threat. Since the ProSight ASM agent is autonomous, endpoints stay protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for at-home workers.

Progent's Duo MFA Services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured application and give your password you are requested to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this added form of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For details about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audits can assess the vulnerability of your information system to all types of external and local security attacks for a network that includes teleworkers. Progent can run online, automated cybersecurity inventory scanning for rapidly and affordably detecting a broad range of security weaknesses that can be found over the Internet. Progent's endpoint security audit experts, which can be managed by security experts with advanced credentials such as CISM, ISSAP, and GIAC, can assist your business to audit your workflows and governance policies and review your network architecture to enable you to design top-level protection for your teleworkers.

Horizon3.ai's NodeZero PEN Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous testing of your work-from-home connectivity solution as well as your internal and perimeter networks so you can identify, prioritize, remediate, and confirm security vulnerabilities before malicious hackers can take advantage of them. Progent can help you to use NodeZero to carry out comprehensive penetration tests of your network perimeter and your internal network in order to evaluate your present security posture. Progent's NodeZero experts can also assist you to strengthen your existing network security and can assist you to plan and deploy a cohesive cybersecurity ecosystem that simplifies management and delivers maximum cyber defense for on-prem, multi-cloud, at-home, and perimeter IT assets. To learn additional information about Progent's threat assessment services based on on NodeZero's penetration test platform, visit Consulting Support for NodeZero's PEN Test Products.

Download White Paper: Securing a Work-From-Home Network
To view or download a white paper about critical things to focus on for securing an IT environment that incorporates work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
The field of Data Protection covers backing up and recovering critical information so as to prevent data loss and minimize restoration time and effort in the event of storage system failures due to equipment breakdowns, software hiccups, user mistakes, cyber attack, or other causes. Dependable data protection strategies can be especially challenging to architect and maintain in hybrid environments that combine local data centers, cloud resources, and at-home workers.

• Backup/Recovery solutions for teleworkers must address multiple kinds of user-owned endpoints. Progent can provide fast online access to consultants familiar with a broad array of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and smartphones. Leading backup/recovery products supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data spread throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and includes granular recovery and unified management.
• Disaster Recovery/Business Continuity (DR/BC) plans typically envision circumstances that call for a temporary changeover to an at-home workforce. Progent's senior disaster recovery preparedness experts and business continuity planning specialists can assist you to create, document and validate a DR/BC plan that addresses the process of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager provides a unified platform for protecting critical data by controlling on-premises, mobile, and at-home endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and securing remote devices and software. Managed endpoint devices can be personally owned or company owned. Network admins managing the enrolled endpoint computers of at-home workers can use Intune to provision and validate apps on devices, push patches and certificates, set up rules for permission to access information and networks, set passwords, establish VPN connections, control how teleworkers share data, set up threat protection, ensure security compliance, and wipe corporate information from lost, stolen or deactivated devices. Microsoft Intune works with Apple iOS, Android, Windows, and macOS computers. For details about Microsoft Intune and how Progent can assist you to use Microsoft's Endpoint Management to administer the devices of your teleworkers, refer to Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that helps network administrators to keep remote endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual software delivery technology for authorization control, application management, and setup management of endpoints. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a one-time purchase. Top capabilities of VMware Workspace ONE include fast over-the-air deployment of new laptops, quick onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud products. For details about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive telecommuter environment for your Guarulhos, São Paulo organization, call 1-800-993-9400 or go to Contact Progent.