UNIX, Linux, Solaris, and Apple Mac OS X Consulting

For small companies in Guarulhos São Paulo, Progent offers help for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and business continuity planning.

Progent's remote support services offer exceptional leverage due to the fact that they have the practical background and the sophisticated technology to resolve most network issues quickly. Efficient support lowers direct costs because solutions take up fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves even more with incidental expenses by minimizing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management.

Progent's pricing model for remote support is designed to maximize the impact of your network support dollar. Progent bills by the minute for phone consulting, so you are charged just for the services that you actually get. Unlike many remote service organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick solutions manage to turn into large bills. Progent's skill at solving technical issues efficiently translates into your business spending less money.

Progent's Remote Support Technologies
Over time, Progent has refined an arsenal of customized tools and field-proven processes which allow the highest level of efficiency for online technical support and repair for small company information systems. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's online support team to interface to your company's system without violating corporate security.

Progent's powerful service reporting system maintains detailed records for the service that Progent's customers have received. Progent's authorized service personnel have access to the records of support rendered to every client by any Progent consultant. This database of issues and solutions is organized as an easily retrievable support knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and working relationships with important technology companies such as Cisco and Microsoft make available other vast support knowledge bases and allow priority access to vendors' internal engineering staff so Progent's online service specialists can determine the best solutions promptly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Guarulhos São Paulo or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.

Phone-based Support Services Offered Progent
Progent's remote consulting professionals possess certified skills in an extensive set of disciplines. This broad scope of IT skills enables Progent's consultants to address practically any emergency that may crop up in a small or midsize business network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.

To provide assistance to customers with mixed-operating system environments, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical services provided by Progent to customers in Guarulhos include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide spectrum of information technology such as network infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and simplified management, and transitioning from older applications to the latest Windows or Linux-powered environments. Progent's team-oriented approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.

  Progent's UNIX and Linux support engineers can provide urgent phone-based help for troubleshooting problems within UNIX/Linux systems powered by leading versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • SGI/Irix
  Important Linux variants for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the premier accreditation for network professionals, and certifies an individual's network technology knowledge at the expert level. CCIEs know how to handle even the most stubborn challenges encountered in network infrastructure design, installation, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or locating software patches. Cisco CCIEs are an excellent cost-effectiveness because their deep expertise allows them to fix the most difficult problems rapidly. In common instances, less experienced service providers can wrestle for hours or days with identical problems that a CCIE can dispose of in minutes. Few service organizations make CCIEs available to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco CCIE so you can receive immediate support for serious network issues that are hurting worker efficiency but are beyond the experience of your local network maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your environment using advanced on-line support tools in order to perform quick, secure, and economical analysis and remediation. Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling family of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

• Certified MS Windows Expertise
  Progent's Microsoft-expert online service professionals can deliver computer system problem solving and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help your company with a broad range of technology support such as Windows Server 2022 planning and integration support, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment support, SharePoint Server 2019 design and integration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a broad range of remote desktop consulting and support services such as Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Premier System Security Specialists
  Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security services to improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or help your business to recuperate rapidly after a serious penetration. Security consulting services available from Progent include: thorough security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; installing firewalls; designing secure techniques for remote and mobile communication; defending your email infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online consulting to help organizations of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine physical resources along with public clouds. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.

• Help Desk Support
  Progent's Help Desk Call Center support alternatives for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk services are a convenient solution for small businesses who don't have the budget to create an internal Call Center but who require quick response from a dependable Call Center with proficient telephone support plus the in-depth expertise to escalate complex problems to advanced consultants.

  Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Help Desk consulting services can assist you in creating an effective new Help Desk Call Center or improving your established organization, identifying or customizing Help Desk Call Center application software to address the unique requirements of your company, or providing temporary phone support staff to reinforce your internal Help Desk Call Center group to handle unusually busy scenarios like software migrations, mass updates, or rolling out new applications.

  Progent's Help Desk staff of experienced information technology experts gives your clients in Guarulhos São Paulo quick contact with an effective technical support resource with years of experience offering phone consulting and online diagnostics for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center perception as a solid driver of business productivity, and Progent's goal is to solve and not just record IT problems.

• Business Applications Services: Training, Custom Programming, and Problem Solving
  Progent's Applications Consulting Group can supply online advanced engineering expertise and training in special application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for Microsoft applications including CRM, MS Project, Microsoft Word, and MS Office Excel. For more information concerning Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

  Progent's Mac consultants can nurture the artistic elements of Apple Mac environments by offering remote consulting support and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio/video or establishing an audio/video post production lab.

  Online Network Monitoring Support
  Progent offers companies in Guarulhos São Paulo remote network monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so that your IT support is proactive and automated. By anticipating emerging issues before they evolve into downtime, automated monitoring can minimize inconvenient and expensive service crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support a combination of OS platforms.

São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.