Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware needs time to work its way across a target network. For this reason, ransomware assaults are commonly launched on weekends and at night, when IT staff are likely to take longer to become aware of a penetration and are less able to mount a quick and coordinated response. The more lateral progress ransomware can achieve within a target's network, the longer it will require to restore basic operations and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to take the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineers can assist businesses in the Guarulhos area to identify and isolate infected devices and protect undamaged resources from being penetrated.
If your system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Offered in Guarulhos
Current variants of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and infiltrate any available system restores. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery almost impossible and effectively knocks the IT system back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a settlement fee for the decryption tools required to recover encrypted data. Ransomware attacks also attempt to steal (or "exfiltrate") files and TAs require an additional ransom for not publishing this information on the dark web. Even if you can restore your system to a tolerable date in time, exfiltration can be a big problem according to the nature of the stolen data.
The restoration work subsequent to ransomware penetration involves a number of distinct phases, the majority of which can proceed in parallel if the recovery workgroup has a sufficient number of members with the necessary skill sets.
- Containment: This time-critical first response requires blocking the sideways spread of the attack across your network. The longer a ransomware assault is permitted to go unrestricted, the longer and more costly the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine processes include cutting off infected endpoint devices from the rest of network to block the spread, documenting the environment, and securing entry points.
- Operational continuity: This involves bringing back the network to a minimal acceptable degree of capability with the shortest possible downtime. This effort is usually the top priority for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also demands the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and mission-critical apps, network architecture, and secure endpoint access. Progent's recovery team uses advanced collaboration platforms to organize the complex restoration effort. Progent understands the importance of working rapidly, continuously, and in concert with a client's managers and IT staff to prioritize tasks and to get essential resources on line again as fast as feasible.
- Data recovery: The effort necessary to restore data damaged by a ransomware assault depends on the state of the network, the number of files that are encrypted, and which recovery techniques are needed. Ransomware attacks can take down key databases which, if not carefully shut down, may have to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other business-critical platforms are powered by SQL Server. Often some detective work could be required to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff PCs and notebooks that were not connected during the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators or root users.
- Setting up modern AV/ransomware defense: Progent's ProSight ASM uses SentinelOne's machine learning technology to offer small and medium-sized companies the advantages of the same AV tools implemented by many of the world's biggest corporations including Walmart, Citi, and Salesforce. By providing in-line malware blocking, identification, containment, restoration and forensics in one integrated platform, ProSight Active Security Monitoring cuts TCO, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires close co-operation with the victim and the insurance carrier, if there is one. Services consist of establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement and timeline with the hacker; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the TA; acquiring, learning, and operating the decryption tool; debugging decryption problems; creating a pristine environment; mapping and connecting datastores to reflect exactly their pre-encryption state; and recovering physical and virtual devices and services.
- Forensic analysis: This activity involves learning the ransomware attack's progress throughout the network from beginning to end. This audit trail of how a ransomware assault travelled through the network helps you to evaluate the damage and uncovers gaps in policies or work habits that need to be corrected to prevent future break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensic analysis is usually given a high priority by the insurance provider. Since forensics can be time consuming, it is vital that other key activities such as operational continuity are executed in parallel. Progent has an extensive team of IT and data security experts with the knowledge and experience required to perform activities for containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite network services across the U.S. for more than 20 years and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have earned high-level certifications in foundation technology platforms including Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned internationally recognized certifications including CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning software. This breadth of skills gives Progent the ability to identify and integrate the surviving pieces of your network after a ransomware assault and reconstruct them quickly into an operational system. Progent has worked with top cyber insurance carriers like Chubb to help organizations clean up after ransomware attacks.
Contact Progent for Ransomware Recovery Expertise in Guarulhos
For ransomware cleanup expertise in the Guarulhos area, call Progent at 800-462-8800 or see Contact Progent.