Guadalajara Telecommuters Solutions Consulting Partner

Enlarging your telecommuter workforce can have a significant effect on IT architecture, security, and company processes. Progent has two decades of background assisting SMBs to design, configure, manage, optimize, and debug IT environments that support work-from-home employees. Progent can help your Guadalajara company to select the right technologies and adhere to best practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers maximum value. Progent offers support services that go from as-needed expertise for getting you over occasional technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Guadalajara, Jalisco companies to with any facet of building a high-performing telecommuting environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk services, security and compliance, data protection solutions, and centralized management.

Infrastructure for an At-Home Workforce
Setting up the network infrastructure needed for a remote workforce can be especially complex if you must manage a mix of worker-owned hardware such as desktop computers and notebooks, Internet routers, and Wi-Fi APs from an assortment of vendors and with a mix of operating systems and firmware releases. Progent's background delivering remote support for both outdated and current technologies in remote office solutions enables you to make efficient use of your existing network infrastructure and provides you with ready access to top-tire consultants for implement essential upgrades. Support services offered by Progent to help you to create a high-functioning work-at-home ecosystem include:

• Virtual Private Network technology allows you to create a safe tunnel for authenticated at-home workers to access IT resources situated at your company datacenter or in a public cloud. Progent's consultants can help your company to deploy and maintain VPN connections between your at-home workforce and your various IT resources by providing online VPN integration support. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your telecommuters to utilize Cisco's popular AnyConnect client software for secure VPN connections for a wide selection of endpoint devices such as Windows, macOS, iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure platforms allow a teleworker to view and interact with a data center PC's desktop. This provides IT managers significant control over the digital environment of telecommuters and offers them a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
• Routers attach at-home computer networks to the Internet and typically support VPN connections, local wireless networks, and firewalls. Progent offers top-tier online support for integrating routers from a range of vendors. See router configuration support from Cisco-certified consultants.
• Home Wireless networks, typically supporting an entire household and guests, are commonly utilized by at-home employees to connect to their Internet router for work. This can cause throughput as well as security issues. Progent can help businesses to mitigate these issues by providing services like Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti WiFi AP integration help.
• Internet access solutions impact the performance and reliability of connections between telecommuters and the company data center. Line-of-business processes may demand backup Internet connections in case the normal connection breaks. Progent offers expertise for selecting ISPs, selecting sensible bandwidth and data volume packages, and setting up redundant Internet access. Refer to Internet connectivity integration services.

IP Voice Integration for At-Home Workers
Expanding the corporate phone environment to accommodate remote users is vital to maintaining a productive at-home workforce. A broad range of cloud-based IP voice platforms are popular with small and mid-size businesses to server teleworkers. Many enterprises depend on Cisco's modern or older products for IP voice management. Progent can assist organizations of all sizes to plan or tune a remote IP voice service that provides the flexibility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist businesses tune their current Cisco IP voice systems to support a growing at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia software deployed throughout the network. CUCM supports other mixed media services such as messaging, voice/video conferencing, and customer interaction networks. For details about Progent's CUCM support, visit CUCM consulting services.
• Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent's consultants can help you to support your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. For details about Progent's support services for CallManager and Cisco's other early IP voice platforms, see Cisco CallManager expertise.
• Cisco IP Gateways enable integration with PSTN networks and with clients operating outside the corporate firewall like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
• Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network architecture to support these VoIP solutions and deliver on-demand integration and debugging services.

Video Conferencing for Remote Workers
A broad range of voice/video conferencing products from leading vendors enable online meetings, video conferencing, chat, and screen sharing for both onsite users and teleworkers. Many companies utilize multiple products to accommodate their different partners and customers. Progent's communications experts can help you to maintain your current voice/video conferencing ecosystem and optimize the engagement of your at-home workforce.

• Skype for Business is Microsoft's popular unified communications platform that enables real-time presence, instant messaging, voice and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can help your company to configure and maintain Skype for Business client software to support your at-home employees. For details about Progent's consulting services for Skype for Business, refer to Skype for Business consulting services.
• FaceTime is Apple's multiuser video phone platform for iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 concurrent users for video sessions. To learn more about Progent's consulting services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
• Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference. To learn more about Progent's support services for Webex and for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities such as video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's support services for Teams as well as for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
• Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these conferencing platforms and help you to tune your network architecture to host them.

Microsoft Integrated Collaboration Software for Remote and Hybrid Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, providing a powerful ecosystem of productivity apps that create a cohesive user experience for exchanging data and ideas across a corporate network and on a broad selection of endpoints. Progent has provided online consulting services for SharePoint and Exchange since their first publication and can help businesses to configure these critical collaboration products to maximize the effectiveness of your at-home workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for delivering its full range of features. For additional information about Progent's support services for Microsoft Teams, visit solution design and deployment expertise for Microsoft Teams and Teams Premium.

SharePoint uses web entities to allow collaboration and knowledge delivery by providing policy-based access to data, workflow, and utilities for searching through company-wide business data. SharePoint allows you to create protected portals that allows at-home workers to see and update aggregated corporate intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, go to SharePoint configuration and development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, visit planning and configuration expertise for Exchange.

OneDrive is Microsoft�s shared cloud file hosting and synchronization service, similar to GoogleDrive. Remote workers can store files to OneDrive, and colleagues anywhere can access them safely through a web browser. Provided with Office 365, OneDrive enables home employees to co-author documents. Edits made offline are uploaded when you go back online. For details about Progent's expertise for OneDrive, refer to Microsoft Onedrive configuration experts.

Public Cloud Integration for Teleworkers
Progent can provide advanced online assistance for helping organizations to create, maintain and optimize cohesive network architectures that combine physical data centers, telecommuters, branches, plus cloud services. Progent offers top-tier consultant for all modes of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix problems with cloud connectivity, authentication, and security.

Azure is a popular platform for public cloud services that enables you to utilize infrastructure, virtual servers, and critical applications hosted on Microsoft's extensive cloud. Azure includes more than 100 cloud-based services including the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create protected connections to Azure for at-home workers by configuring and debugging firewall appliances and VPN IPsec tunnels. For details about Progent's expertise for Microsoft Azure, see Microsoft Azure consulting.

Microsoft 365, formerly branded Office 365, is Microsoft's popular suite of client productivity software and cloud services offered by subscription. Office applications and cloud services are marketed in a variety of plans designed for users ranging from individuals and households to major enterprises. Progent offers quick and easy online access to consultants familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to evaluate the various subscription bundles available for Microsoft 365 and configure 365 applications for your telecommuters to achieve maximum business value. For information about Progent's expertise for Microsoft 365, see Microsoft 365 integration services.

Exchange Online is among the most widely used applications in the Microsoft 365 product suite. Exchange Online provides the benefits of reduced costs for data center infrastructure, easier management, dynamic scaling, high reliability, and other benefits inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate smoothly with local deployments of Exchange, allowing customers to create hybrid networks. Progent's certified Exchange experts can provide occasional help to guide you past tough IT bottlenecks and also offer comprehensive project management outsourcing to make sure your telecommuters have easy and secure access to your Microsoft 365 Exchange Online environment. To learn Progent's expertise for Exchange Online, visit Exchange Online integration and support consulting.

Amazon AWS is a pioneer in the public cloud computing market and is the world's leading source of cloud services. Progent offers quick and affordable online access to cloud connectivity consultants who can assist your business to plan, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds such as Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist you to build a high-availability network architecture to make sure your employees have a productive computing environment regardless of whether they are working from your main office, a remote branch, at home, or on the move. For details about Progent's consulting services for Amazon AWS, go to Amazon AWS integration expertise.

Google Cloud is a leading collection of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist you to scale your current IT assets with the Google Cloud, and Progent's DBA experts can help you make your mission-critical apps cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent can assist your business to deploy virtual machines on GCP Compute Engine, plan a cost-effective storage solution with GCP Storage, and streamline access management for at-home workers with Google Cloud Identity services. Progent's consultants can also assist you to utilize GCP's management technology to control and track your Google Cloud ecosystem. For details, refer to Google Cloud Platform integration expertise.

Help Desk Call Center Services for Teleworkers
A rapid, organization-wide switchover to a from-home workforce, which could be the result of a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Call Desk with Progent's online Technical Response Center services.

• Progent's Standard Support Desk support services leverage Progent's extensive network of online IT support specialists along with world-class trouble ticketing and follow-up software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial service requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise their current tickets, enter information, and upload screen captures or relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services for small and mid-size companies.
• Progent's Support Desk Augmentation Service allows your business to augment your existing Help Desk team by splitting responsibilities for Call Desk support services transparently between your regular IT support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support solution based on the leading professional services automation (PSA) tool for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can enable your business to deliver world-class technical support to your teleworkers, refer to Progent's Help Desk augmentation Services.

Security and Compliance for Teleworkers
Work-from-Home (WFH) staff members commonly utilize their own computers and often work in an unsecured physical area. This situation multiplies their vulnerability to malware threats and requires careful deployment of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, extensive end-user education, and the development of policies built on best practices. Progent's veteran team of cybersecurity solutions experts can assist your business to plan, configure and maintain an effective cybersecurity solution that guards vital IT assets in networks that incorporate telecommuters.

Firewalls enable you to create a network environment that can be securely accessed by local users and by telecommuters, mobile employees, vendors, clients, and other stakeholders. Next-generation firewall devices permit you to assign and manage appropriate permissions to different classes of users and to scale your IT network and modify your security as your business evolves and as network attacks become more sophisticated. Progent supports both current and older firewall devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall integration services, see firewall support services.

Remote Endpoint Monitoring makes it easy to track the various devices utilized by an at-home workforce and either reject or spot and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on each secured endpoint, monitoring all activity and using state-of-the-art AI technology from SentinelOne to identify zero-day attacks on arrival. When an attack is discovered, ProSight ASM immediately disconnects the infected endpoint device from the network to quarantine the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoints remain protected even when they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight Active Security Monitoring, go to remote endpoint security monitoring for teleworkers.

Progent's Duo authentication Managed Services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and give your password you are asked to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this added form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for at-home workers.

Security Audits can assess the vulnerability of your network to all classes of external and internal security attacks for an environment that includes an at-home workforce. Progent can deploy online, automated security inventory scanning for rapidly and affordably detecting a broad range of security holes that can be surfaced over the Internet. Progent's endpoint security audit experts, which can be provided by network security experts with top credentials such as CISA, ISSAP, and GIAC, can assist your business to evaluate your processes and policies and assess your IT infrastructure to enable you to design the highest level of protection for your remote workers.

Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous testing of your at-home environment and your internal and perimeter networks so you can uncover, rank, fix, and confirm cybersecurity vulnerabilities before malicious hackers can exploit them. Progent can assist you to deploy NodeZero to carry out comprehensive penetration tests of your network perimeter and your internal IT infrastructure so you can evaluate your current security posture. Progent's NodeZero experts can also help you to harden your network security and can assist you to design and implement a unified cybersecurity strategy that simplifies management and delivers maximum cyber defense for on-premises, multi-cloud, remote, and perimeter IT resources. To learn additional details about Progent's vulnerability analysis solutions based on on NodeZero's pentest platform, visit Consulting Support for NodeZero's PEN Test Platform.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper describing critical areas to concentrate on for protecting an IT environment that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
Data Protection covers saving and recovering vital data in order to avoid data loss and reduce restoration time and effort in the event of storage system problems due to equipment breakdowns, software glitches, user error, cyber attack, or any other reason. Reliable data protection solutions can be particularly difficult to architect and maintain in hybrid networks that combine local data centers, cloud resources, and an at-home workforce.

• Backup/Restore strategies for remote workers must cover multiple types of user-owned endpoints. Progent can provide fast remote help from experts knowledgeable about a broad array of products for backing up Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, iOS and Android tablets and smartphones. Leading backup/restore products supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and includes fine-grained restore and centralized management capabilities.
• Disaster Recovery/Business Continuity strategies typically anticipate scenarios that require a temporary switch to telecommuting. Progent's senior disaster recovery planning experts and business continuity consultants can assist your business to develop, document and validate a DR/BC plan that addresses the logistics of moving to an at-home workforce.

Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager provides a centralized environment for safeguarding critical data by managing on-premises, mobile, and home-based endpoint devices.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and securing mobile computers and software. Managed endpoint devices can be personally owned or company owned. Network administrators managing the enrolled endpoint computers of teleworkers can use Intune to provision and authenticate applications on devices, push patches and certificates, configure rules for permission to access information and resources, manage passwords, establish VPN connections, determine how home-based workers share data, set up threat protection, ensure security compliance, and delete sensitive information from missing, stolen or decommissioned devices. Intune can be used with iOS, Android, Windows, and macOS/OS X endpoints. For information about Microsoft Intune and how Progent can assist your company to use this platform to administer the endpoint computers of your at-home workers, see Intune teleworker device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that helps network administrators to keep remote endpoints current and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint management plus VMware's Horizon virtual application delivery platform for access control, app management, and configuration management of endpoint computers. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment via a perpetual license. Key capabilities of Workspace ONE include fast over-the-air deployment of out-of-the-box notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies management reporting and analytics, email encryption, and seamless integration with Microsoft apps and cloud-based products. To find out about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE remote device management expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive work-from-home solution for your Guadalajara, Jalisco business, call 1-800-993-9400 or refer to Contact Progent.