Mobile Consulting

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once among the most popular solutions for achieving mobile connectivity to email, scheduling, web programs, and other vital business information. Progent offers Guadalajara, Jalisco companies the services of BlackBerry-certified consultants who can assist organizations to maintain their BlackBerry environments or transition smoothly to a more popular mobile platform.

As the complexity of small business IT technology has expanded, and as the demand for world-class protection, reliability, and recoverability has grown to be the norm for businesses regardless of size, effective deployment and maintenance of BlackBerry solutions has grown increasingly difficult. To deal with issues like data protection, business continuity, and synchronization of BlackBerry PDAs with diverse messaging systems and shared databases, small organizations frequently turn to external support firms who offer expertise in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry environments economically and effectively, eliminating the necessity for an internal BlackBerry solutions specialist and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This breadth of experience, coupled with Progent's efficient remote service delivery capabilities, gives small companies a budget-friendly solution for incorporating BlackBerry products seamlessly into their information system.

Progent's consultants can assist you with SQL Server 2019 development support, SQL Server 2016 migration support, and Exchange setup so that your data and messaging systems work efficiently with BlackBerry BES Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft software, set up easy-to-use administration utilities so you can monitor and support BlackBerry smartphones throughout your business, define security policies that are right for your company, develop custom mobile applications, and make sure that your network infrastructure is properly designed to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be restored rapidly and thoroughly.

Integration Support for BlackBerry BES Server
BlackBerry BES Server simplifies management and support of BlackBerry wireless handsets, offering a single platform for controlling key tasks like device deployment, upgrades, and retirement while also offering a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers transparent communication between Exchange Server, Groupwise, or Lotus messaging servers and BlackBerry smartphones and supports remote synchronization.

BlackBerry Enterprise Server provides a variety of security capabilities beginning with automatic encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard or Triple DES. BES Server also permits excellent flexibility in selecting levels of protection to meet the special requirements of your environment. Progent's BlackBerry authorized consultants can help you to choose powerful security features and activate them remotely. Examples of these wirelessly selectable security features are:

• Lock down a BlackBerry device
• Erase information from a missing BlackBerry device
• Lock out Bluetooth
• Activate built-in protection against malware

BES Server also offers flexibility in selecting ways to prevent mobile users from loading or running unsafe or unauthorized applications. Progent can assist you to choose blocking processes like:

• Specify precisely what programs are permitted on the device
• Block external programs from using non-volatile memory on the smartphone
• Determine which resources external applications can access on the BlackBerry smartphone
• Restrict the types of access third-party applications running on the BlackBerry device can initialize
• Prevent all external programs from being loaded or executed on the BlackBerry smartphone

Progent's Remote BlackBerry-certified Consulting Services is Fast and Economical
For businesses in Guadalajara, Jalisco who need fast and economical help from a certified RIM BlackBerry support professional, Progent offers efficient remote help from a veteran support team who have provided IT solutions to companies in every state in the United States. (See Progent's customer testimonials.)

Remote consulting services eliminates travel costs and allows consultants to solve technical issues quickly, so you minimize wasted productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in all BlackBerry solutions and offer professional support in areas such as resolving synchronization problems, configuring BlackBerry Enterprise Server, and creating a secure, high-availability system infrastructure for BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to perform basic technical operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned experts can also assist your business to troubleshoot a wide array of problems concerning synchronization, handset detection, email reconciliation, web browsing, wireless connectivity, IM, workstation application configuration, and Desktop Redirector.

As a top innovator in providing countrywide online technical assistance for small business IT networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile technical support expenses low and, by dealing with problems quickly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can help you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as troubleshooting enterprise activation issues, registering and removing BlackBerry device users, activating passwords, implementing over-the-air program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry engineers can also show you how to operate administration software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES environment and assist you to define and implement sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange Server.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Consultant
To ask Progent about engineering support for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.