Greensboro Expertise for IT Service Providers

Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Greensboro
Progent's consulting support for network service firms in Greensboro North Caroline enables your company to offer your clients Progent's consulting and Help Desk Call Center support using your company's brand as a seamless augmentation of your regular network support group. These services can put you on the fast track to add to your client base, fill out your service portfolio, satisfy your customers, and increase your profits.

Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and data security consultants have acted as transparent expansions to the support groups of some of the country's biggest IT support firms. Progent's range of expertise enables you to widen the capabilities of your IT support practice, and Progent's transparency lets you strengthen and preserve your company's brand.

Progent is an IT support firm with 20 years of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided remote technical support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your customers of world-class IT services. Progent invoices you directly and works under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is fundamental to a successful Help Desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but a hassle to set up and manage. Smaller IT support firms rarely have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT service firms an affordable way to retain their own branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service firms leverages Progent's investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Call Center and ticketing services allow your IT service firm to expand your physical and virtual support volume, the range of technical issues your firm can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT service companies include:

• Progent's online desktop support group delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
• Standard service times are 5am to 7pm PST, five days per week.
• Extended hours support is available at extra cost.
• Optional on-premises support in larger metros is available throughout the country at additional cost.
• You retain complete control of your customers and billing.
• Your customers enter requests via your branded web portal, a toll-free number, or by sending an email to your assigned email address.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated remotely until they are closed.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service providers allows your support team to become a single source for virtually all IT expertise your customers may need. You can grow your team and core IT skills at your own pace without being forced to say no to new business due to a lack of expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent works as a seamless extension of your in-house support team, responding to your direction, and invoices your firm rather than your client.
• By-the-Minute Billing: Progent charges by the minute to minimize costs.
• Detailed Documentation: Progent utilizes an enterprise-class documentation platform to ensure that all services performed are thoroughly documented. This allows support group to shift account responsibilities to in-house consultants once you have enough people and appropriate skill sets.

• Safely Grow Your IT Support Practice: You can quickly and safely accept additional opportunities beyond your core fields of expertise and serve new territories without exposure to the risks associated with increasing your head count too quickly.
• Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support provider by offering more services to more clients using your own brand.
• Flesh Out Your Services Portfolio: Progent offers world-class support in a broad range of technologies and can be a reliable resource for growing your IT support business.
• Fast Escalation: Thanks to a sizable roster of senior consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
• Keep Your Customers Satisfied: Happy customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from other support firms.
• Remote Technical Support Professionals: For two decades, Progent has delivered online network support ranging from Call Center support to advanced consulting. Efficient online support cuts costs and produces fast results.
• Major Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.

Progent's Areas of Expertise for Greensboro, North Caroline Companies
Progent's seasoned team of certified engineers offers Greensboro, North Caroline companies a wide range of remote technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for network service providers include:

Find Out More About Progent's Reseller Support for Network Service Providers in Greensboro, North Caroline
To learn more details about Progent's consulting support for IT service organizations in Greensboro, North Caroline, call 1-800-993-9400 or refer to Contact Progent.