Mobile Solutions

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once one of the most popular products for maintaining mobile access to email, calendars, web programs, and other vital business information. Progent can provide Greensboro, North Carolina businesses the expertise of BlackBerry-certified experts who can assist companies to manage existing BlackBerry deployments or transition efficiently to a more popular smartphone platform.

As the complexity of small company networks has expanded, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the norm for companies of any size, successful deployment and support of BlackBerry technology has become more challenging. To handle issues like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email servers and company databases, small businesses frequently resort to external support firms who specialize in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can assist small businesses to design, administer, and repair BlackBerry-based environments economically and efficiently, doing away with the requirement for an in-house BlackBerry solutions specialist and reducing the cost and hassle of supporting wireless work groups. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This breadth of knowledge, combined with Progent's proven remote support capabilities, provides small businesses an economical solution for integrating RIM BlackBerry technology seamlessly into their IT system.

Progent's consultants can assist your business with SQL Server 2019 development consulting, SQL Server 2016 management support, and Microsoft Exchange setup so that your data and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft software, configure streamlined administration tools so you can track and support BlackBerry devices throughout your business, define security policies that make sense for your business, develop custom wireless software, and ensure that your IT network architecture is appropriately configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be recovered quickly and thoroughly.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

BlackBerry Enterprise Server Integration Services
The BlackBerry Enterprise Server gives businesses a centralized and secure source for incorporating BlackBerry smartphones into their messaging, groupware, and application environment. BlackBerry BES Server allows wireless BlackBerry clients to connect to Microsoft Exchange Server, Domino, or Novell GroupWise email and to synchronize BlackBerry devices with workstations to ensure consistent information for applications such a calendars, address books, to-do lists, IM, and custom business software. Due to BlackBerry Enterprise Server support for Exchange Server, users carrying BlackBerry handsets have effortless connectivity with Exchange messages and to IM-enabled applications via Microsoft Live Communications Server and Microsoft Lync Server support.

Progent's BlackBerry-premier consultants can show you how to design, configure, and maintain BlackBerry Enterprise Server so that you optimize the efficiency of BlackBerry clients, simplify the administration of a BlackBerry solution, and reduce the expense of maintaining mobile workers.

Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has been awarded certifications from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry consulting skills range from resolving synchronization problems to designing mobile productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out common support functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters, modifying user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified experts can in addition assist your business to troubleshoot a wide array of issues concerning synchronization, device recognition, email reconciliation, web access, mobile connections, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide remote support for small office networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry support expenses at a minimum and, by solving problems promptly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry-certified engineer offers expertise in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, implement access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign wireless LAN and VPN configurations, implement SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and document a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level engineering services for BlackBerry include business and network requirements assessment, solution architecture, deployment strategy and implementation, performance tuning, configuration of a high-availability environment, data backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical goals and to design a mobile wireless system that meets your information technology budget and supports your business strategy. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, help your organization to decide which management model and equipment meet your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions about options for software editions, server hardware and storage, network design, and application set up.

To optimize system security, Progent's BlackBerry expert can help you to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security engineers to run network-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry environment.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Specialist
To contact Progent about technical assistance for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.