Green Bay, WI Remote Help from World-class Computer Network Service Professionals
Progent's computer help services can deliver your Green Bay, WI company budget-friendly and reliable access to world-class IT experts. By delivering network support service when you require it, offering advanced expertise for critical applications, delivering unique support such as automated server monitoring, and invoicing only for services you use, Progent gives your Green Bay, Wisconsin business an affordable solution for maximizing the productivity of small-scale business networks. Whether you run a local datacenter, rely on cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses to create and maintain a robust and safe IT system and to have fast availability of the seasoned support usually restricted to corporations who can set up a sizeable internal information technology staff.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the skills of your internal network service team. This can cut costs and help meet schedules for major IT initiatives like software programming, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your company to design and execute your cloud strategy.

Primary Products and Technologies Supported by Progent for Green Bay, Wisconsin Businesses
As a Microsoft-certified Partner consulting company with a large group of Cisco Premier CCIE network infrastructure consultants and Apple accredited consultants, Progent provides urgent troubleshooting and low-cost online consulting to Green Bay, WI businesses for a broad range of information technologies such as:

Support Delivery Alternatives for Green Bay, Wisconsin Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid support, comprehensive service documentation, consistent follow-up, and strict cost monitoring for an array of network support delivery alternatives that include remote troubleshooting, on-premises support, and high-end consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can assist clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support calls. The background of Progent's IT consultants allows them to resolve the majority of IT problems rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for first-time clients to accommodate emergency situations and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional information about Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote support engineers to give small and midsize businesses the best of both worlds: in-person support technicians when you require them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for in-person support calls is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, visit Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting. For more information, refer to Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can deliver help with vital technologies including Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero threat assessment products, company-wide network security engineering, high availability it system design, server virtualization strategies, plus configuration, customization and support for small business programs such as accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can help with short-term projects including office moves and massive system upgrades, extended projects like customizing a legacy ERP system to a modern Microsoft Dynamics or Dynamics 365 solution, relational database application development and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent services such as disaster recovery and virus cleanup.

  • Network Infrastructure Consulting Services for Telecommuters
    Progent can help small and mid-size companies to plan, deploy and debug the network infrastructure required for teleworkers. Aspects of infrastructure for which Progent's experts can deliver assistance include safe and convenient VPN connectivity, VDI desktop software, router setup, Wi-Fi LAN design and implementation, and robust Internet access. For details about Progent's network infrastructure consulting expertise for remote workers, visit network infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's servers in a setting that not only provides the highest level of availability and extensibility but that is in addition convenient for clients to migrate to a different support firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting is built around proven virtualization techniques that allow companies with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed service, can support the multi- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software in the client's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote consulting services to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine local resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-premises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Green Bay, Wisconsin Small Businesses
Progent's size, depth of technical skill, and experience with enterprise IT consulting allow small and midsize companies to avoid the problems associated with over reliance on small service firms or freelance consultants.

Working with Progent allows your company to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT support, smaller companies often depend heavily on individual engineers. Though individual support engineers carry lower expenses than more substantial support firms and can typically charge apparently lower fees, freelancers are frequently unable to react rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the absence of replacement personnel may require your business to wait for assistance in case of a crisis. As your small business grows, network downtime or problems with critical applications get more costly. The money you thought you were conserving on an independent consultant can be eaten up fast due to lost output. In addition, when independent consultants encounter unfamiliar technologies, the lack of a large engineering group to depend on for help requires them to learn on the job while your organization ends up footing the costs for their continuing education.

  • Have Access to Certified Professionals in Sophisticated Information Technology Issues
    The majority of smaller support firms or freelance engineers focused on small company IT consulting may excel at delivering routine solutions but lack the background to work cost-effectively with complex network configurations with a variety of operating systems, multiple sites, VoIP systems, remote workforces, integrated financial and analytical software, eCommerce, and specialized business software. Progent's background with worldwide companies and Progent's extensive group of specialists can benefit your small business because big-company environments are inherently complex, support problems demand thorough understanding of in many technical disciplines, and achieving a high level of stability, reliability, and security calls for enterprise-proven leading practices.

  • Create a Solid Foundation for Growth
    Small businesses often begin with a network cobbled together on a tight budget. Without a solid architecture, a series of ad hoc fixes often get tossed on top of a tenuous structure. As a company evolves, stability and expandability issues can obstruct the success of the business. Such environments require thorough evaluation, smart business analysis, and broad-based experience to migrate to a network environment that can provide the solid foundation to handle critical business requirements and support downstream growth.

  • Work with Solution Consultants, Not Product Vendors
    Smaller companies need guidance and insight to work through an ever more complex array of technology alternatives offered for accelerating business growth and enhancing productivity. They do not need an IT engineer or support firm that attempts to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services and expertise only. This permits Progent to match technical support with the real needs of customers. Mixing IT support and product reselling can lead to a conflict where the proposed solution is based on a preselected technology rather than being based on the true needs of a small business.

Get in Touch with Progent
If your Green Bay, Wisconsin business wants to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Support
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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