UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support Services for

For small and midsize companies located in Grand Rapids Michigan, Progent provides support for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security design and business continuity preparedness.

Progent's online support services offer excellent value due to the fact that they have the practical background and the advanced tools to solve most information system problems rapidly. Efficient support reduces immediate costs because solutions require fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization benefits even more in incidental costs by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, idle workers, and distracted management.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you owe just for the services that you receive. Unlike many online service companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid scenarios where quick fixes somehow turn into large invoices. Progent's skill at solving technical issues efficiently results in your company conserving money.

Progent's Remote Support Tools
Over the years, Progent has fine tuned an array of customized technologies and field-proven methodologies that ensure the highest level of effectiveness for online engineering help and troubleshooting for small company IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the experts of Progent's remote service group to communicate with your company's environment remotely without breaching system security.

Progent's proprietary technical support database system keeps comprehensive documentation for the support that Progent's clients have been provided. Progent's team consultants have access to the specifics of support rendered to every customer by every consultant. This history of issues and responses is structured as a quickly retrievable internal database that permits Progent's remote technical experts to communicate their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft make available additional massive technical databases and permit priority access to vendors' internal support staff so Progent's online service specialists can arrive at the best solutions promptly.

Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Grand Rapids Michigan or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's online technical service professionals possess credentials in a comprehensive set of technologies. This broad range of IT skills enables Progent's engineers to manage practically any problem likely to crop up in a small company network. Certificates held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To support customers with mixed-OS environments, Progent also offers access to engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support available from Progent to companies in Grand Rapids include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of information technology such as system infrastructure, email systems, system and operational security, UNIX and Windows integration, VMware technologies for server consolidation and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.

  Progent's UNIX and Linux consultants can offer urgent phone-based help for troubleshooting problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Major Linux versions for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and indicates a consultant's network technology skills at the master level. Cisco qualified CCIEs can deal with even the most complex challenges surrounding network infrastructure design, integration, maintenance, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional value since their broad expertise permits them to solve even the most intractable problems quickly. In common instances, less qualified engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Few support organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so you can receive immediate help for severe network issues that are crippling worker productivity but are not within the comfort zone of your local IT maintenance resources. Progent's CCIE engineers can connect to your environment using the latest remote troubleshooting technology to provide quick, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network products.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-premier remote support experts offer computer system problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can assist your company with a wide variety of platform support services including Microsoft Windows Server 2022 solution design and integration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange Server 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint 2016 migration and hybrid deployment consulting, SharePoint Server 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a full array of remote PC desktop consulting and support services including Windows 11 migration help and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified Network Security Specialists
  Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of system protection services to bolster the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your company to clean up rapidly after a damaging breach. Security solutions available from Progent cover thorough security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick cleanup after malicious attacks; installing firewalls; establishing secure architectures for off-site and mobile connectivity; defending your email system from spam and DHA attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize on-premises resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

• Call Center Services
  Progent's Help Desk service offerings for small companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk services are designed for small companies who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who require fast communication with a dependable Help Desk with proficient phone assistance as well as the available expertise to escalate complex trouble tickets to high-level engineers.

  Progent's shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Call Center or revamping your current organization, evaluating or enhancing Call Center software products to address the special demands of your business, or providing temporary online personnel to reinforce your internal Call Center resources during high-demand situations like software transitions, major updates, or installing brand new applications.

  Progent's Call Center team of veteran information technology consultants provides your customers in Grand Rapids Michigan instant contact with a dependable technical support group with substantial experience providing telephone-based help and online troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a major driver of company success, and Progent's goal is to resolve instead of simply annotate IT issues.

• Applications Services: Training, Development, and Integration
  Progent's Applications Consulting staff can supply online professional engineering support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and MS Office Excel. To find out more about Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Apple Mac experts can nurture the artistic facets of Mac systems by delivering phone-based help support and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special procedures like scanning or digitizing audio or video or configuring an audio/video production facility.

  Online Network Monitoring Support
  Progent can provide businesses in Grand Rapids Michigan remote network and server monitoring support based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By uncovering emerging issues before they evolve into full-scale emergencies, automated monitoring can avoid stressful and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that support a variety of platforms.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.