Grand Rapids Consulting for IT Support Organizations

Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Grand Rapids
Progent's consulting support for IT service organizations in Grand Rapids Michigan enables you to provide your customers Progent's consulting and Help Desk Call Center support with your own branding as a transparent augmentation of your in-house network support group. These services can ease the way for you to grow your client base, close gaps in your service offerings, create happy customers, and increase your profits.

Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and cybersecurity consultants have acted as transparent extensions to the support staffs of some of the world's largest IT support firms. Progent's range of expertise enables you to add to the scope of your IT service business, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is a network consulting firm with 20 years of experience delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network engineers of any private IT support company in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for network service providers offers transparent resale to your clients of professional services. Progent bills you directly and works under your direction to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an efficient IT Call Center. But enterprise-grade ticketing systems are not just expensive to license and staff, but also difficult to configure and manage. Small or niche IT support organizations rarely have the required resources. Progent's Service Desk and ticketing program gives IT support organizations an economical way to keep their own branding while delivering their customers world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT service firms leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program enable you to increase your physical and virtual support volume, the range of technical issues your company can take on, the number of locations you can service, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT service companies include:

• Progent's online desktop service group provides Level 1 end user help with 1-hour SLA to commence work during standard business hours.
• Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended hours support is offered at additional cost.
• Optional on-premises support in major metro areas is offered across the country at additional cost.
• You retain complete control of your clients and invoicing.
• Your customers submit requests using your own branded Internet portal, an 800 number, or by directing a request to your specified email address.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service firms allows your support team to become a single point of contact for virtually all technical guidance and troubleshooting your customers may require. You can build your staff and strategic in-house competencies steadily without being forced to turn down new business owing to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service team, under your coordination, and invoices your firm rather than your customer.
• Granular Billing: Progent bills on a per-minute basis to reign in expenses.
• Detailed Service Reporting: Progent utilizes an advanced service reporting system to make sure all services delivered are fully documented. This allows your IT support organization to transfer account assignments to in-house consultants once you have enough staff and relevant skill sets.

• Safely Expand Your IT Support Business: You can quickly and efficiently take on additional opportunities beyond your core fields of excellence and serve additional geographies without assuming the risks involved with increasing your head count too rapidly.
• Re-enforce Your Name: You can improve your mind share as a comprehensive network support firm by delivering more services to more customers under your own brand.
• Flesh Out Your Services Portfolio: Progent offers world-class support in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT support operations.
• Fast Escalation: With a large roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
• Make Your Customers Satisfied: Happy clients keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help outside the fold.
• Remote Technical Support Professionals: For 20 years, Progent has provided remote network support from Help Desk services to high-level consulting. Efficient online support cuts costs and produces quick results.
• Top Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for Grand Rapids, Michigan Businesses
Progent's nationwide team of certified consultants can deliver Grand Rapids, Michigan organizations a broad range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:

Learn More Details About Progent's Reseller Program for Network Service Organizations in Grand Rapids, Michigan
For more details about Progent's reseller program for network service organizations in Grand Rapids, Michigan, call 1-800-993-9400 or visit Contact Progent.