Expanding your at-home workforce can have a major effect on IT infrastructure, security, and company workflows. Progent has 20 years of experience assisting SMBs to design, deploy, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Grand Rapids organization to select the appropriate technologies and adhere to best practices in building and operating a safe virtual solution for teleworkers that promotes collaboration and returns top value. Progent can provide support services ranging from on demand expertise for getting you over occasional technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent can assist Grand Rapids, Michigan companies to with any facet of creating a high-performing telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security monitoring, backup/restore solutions, and unified management.

Network Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure needed to support an at-home workforce can be especially complex if you must manage a mix of personal equipment like desktop computers and notebooks, routers, and wireless APs from different vendors and with a mix of operating systems and firmware releases. Progent's background providing remote help for both outdated as well as modern technologies in remote office solutions enables you to make cost-effective use of your existing network infrastructure and provides you with ready access to top-tire consultants for implement necessary updates. Services offered by Progent to help your company to create a high-functioning work-at-home ecosystem include:

  • VPN technology makes it possible to establish a safe connection for authenticated remote employees to use IT assets located at your corporate datacenter or in a public cloud. Progent can help you to configure and manage VPN access between your teleworkers and your key network resources by providing online VPN integration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can help your remote workers to utilize Cisco's AnyConnect client software to provide safe VPN connections for a wide selection of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow a telecommuter to see and use a remote PC's desktop. This provides network managers more control over the digital environment of telecommuters and ensures remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers connect at-home networks to the Internet and typically support VPN connections, home wireless networks, and firewalls. Progent offers top-tier remote consulting for setting up routers from a range of manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, typically shared by families and visitors, are commonly used by at-home employees to connect to their router for work. This can create throughput and security problems. Progent can help you to mitigate these issues by delivering expertise like Cisco Aironet configuration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti WiFi AP integration assistance.
  • Internet access solutions impact the speed and reliability of connections between telecommuters and the corporate network. Line-of-business processes may require redundant Internet access in case the normal connection breaks. Progent can provide guidance for selecting ISPs, selecting appropriate bandwidth and data volume bundles, and configuring fault-tolerant Internet access. Refer to Internet connectivity integration services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Grand Rapids, Michigan organization, call 1-800-993-9400 or refer to Contact Progent.