Expanding your at-home workforce can have a significant impact on network infrastructure, security, and company processes. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Grand Rapids company to select the right technologies and follow leading practices in creating and operating a secure virtual office solution for teleworkers that promotes teamwork and delivers top value. Progent offers support services ranging from on demand expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Grand Rapids, Michigan organizations to with any facet of creating a high-functioning work-at-home environment by delivering infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, endpoint security, data protection solutions, and centralized management.

Help Desk Support for At-Home Workers
An emergency, company-wide changeover to a telecommuter workforce, which might be motivated by an epidemic or as part of a disaster recovery preparedness plan, can overstretch even a well-staffed in-house Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of remote technical support experts combined with enterprise-class trouble ticketing and follow-up software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC technical support from help requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or revise the status of their current tickets, add details, and append screenshots and relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your business to expand your existing Call Center staff by sharing delivery of Help Desk support services transparently between your in-house IT support staff and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's shared Help Desk service is based on a collective support model utilizing the leading PSA tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can help your company to provide world-class technical support to your at-home workforce, visit Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Grand Rapids, Michigan business, phone 1-800-993-9400 or go to Contact Progent.