Enlarging your at-home workforce may have a significant impact on IT architecture, security/compliance, and company culture. Progent has 20 years of background assisting small and mid-size businesses to plan, configure, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Grand Rapids company to pick the right tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers support services that go from as-needed guidance for helping you past occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Grand Rapids, Michigan organizations to with any aspect of creating a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, endpoint security, backup/restore solutions, and centralized management.

Voice/Video Conferencing for Remote Workers
A wide selection of video conferencing platforms from leading vendors support virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both local users and telecommuters. Many companies utilize multiple conferencing products to accommodate their different partners and clients. Progent can assist you to manage your existing voice/video conferencing ecosystem and optimize the experience of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications product that enables presence, IM, audio and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help your company to deploy and maintain Skype for Business client software to accommodate your at-home workforce. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 simultaneous users for video calls. For details about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for training. To learn more about Progent's consulting expertise for Webex as well as for additional video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and content with capabilities that include IP voice and video conferencing, persistent chat, plus file sharing. For details about Progent's support services for Microsoft Teams and for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and help you to optimize your network infrastructure to host them.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive work-from-home solution for your Grand Rapids, Michigan business, call 1-800-993-9400 or go to Contact Progent.

© 2002-2026 Progent Corporation. All rights reserved.