Wireless Support

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once among the most popular solutions for maintaining mobile connectivity to email, scheduling, web-based applications, and other critical business data. Progent offers Grand Rapids, Michigan businesses the expertise of BlackBerry-certified experts who can help companies to manage existing BlackBerry environments or migrate smoothly to a modern smartphone solution.

As the sophistication of small company IT technology has increased, and as the demand for world-class security, dependability, and disaster recovery has grown to be the norm for organizations regardless of size, effective integration and support of RIM BlackBerry technology has become increasingly difficult. To handle areas such as security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small organizations frequently turn to outside consulting professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can assist small organizations to design, administer, and repair BlackBerry-based environments economically and efficiently, dispensing with the necessity for an internal BlackBerry technology expert and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of experience, combined with Progent's proven online support model, provides small companies a budget-friendly solution for integrating RIM BlackBerry technology productively into their business information network.

Progent's experts can assist your business with SQL Server 2019 development support, SQL Server 2016 migration and management consulting, and Exchange Server setup so that your data and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from older editions of BlackBerry and Microsoft software, configure easy-to-use management tools to help you monitor and control BlackBerry smartphones throughout your company, define security policies that are right for your company, develop custom wireless applications, and ensure that your IT network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be restored rapidly and safely.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.

BlackBerry Enterprise Server (BES) Consulting and Technical Services
The BlackBerry BES Server gives businesses a centralized and secure mechanism for incorporating BlackBerry smartphones into their messaging, collaboration, and software application environment. BlackBerry Enterprise Server allows mobile BlackBerry clients to connect to Exchange, Lotus, or Groupwise messaging and to synchronize BlackBerry devices with PC desktops to achieve data consistency for collaborative programs such a schedules, contact lists, tasks, instant messaging, and specialized business software. Thanks to BlackBerry Enterprise Server integration with Microsoft Exchange Server, mobile workers carrying BlackBerry handsets can have effortless connectivity with Exchange messages and to instant messaging-aware applications via Microsoft Office Communications Server and Lync Server 2010 integration.

Progent's BlackBerry-premier engineers can show you how to plan, install, and troubleshoot BlackBerry BES Server so that you improve the productivity of BlackBerry users, simplify the management of a BlackBerry environment, and lower the cost of supporting mobile workers.

Progent's Online BlackBerry-certified Support is Quick and Economical
For businesses in Grand Rapids, Michigan who require quick and economical help from an authorized RIM BlackBerry consultant, Progent provides efficient online help from a veteran network support staff who have provided IT solutions to companies in each state in the country. (See Progent's client testimonials.)

Online consulting services avoids travel expense and lets engineers solve technical issues quickly, so you minimize wasted productivity. Progent's RIM BlackBerry specialists have earned certifications in all BlackBerry technologies and can provide professional support in fields such as resolving synchronization issues, deploying BlackBerry Enterprise Server (BES), and creating a protected, fault-tolerant network architecture for RIM BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to carry out basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up e-mail filters, editing user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your company messaging software. Progent's seasoned service professionals can also assist your business to troubleshoot a broad array of problems associated with synchronization, handset recognition, email consistency, web access, wireless connectivity, IM, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote help for small office networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile support costs at a minimum and, by handling issues quickly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can help you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures such as troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone clients, setting activation passwords, configuring over-the-air software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry engineers can also assist you to use management software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the role of IT policies in the BlackBerry BES environment and help your company to define and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange Server architecture for working smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and maintaining one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry consultant has support skills in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and remove BlackBerry device users on Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, deploy access control lists, control Exchange data flow, create, edit, and assign WLAN and VPN configuration sets, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Specialist
To contact Progent about professional expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or visit Contact Progent.