Grand Prairie, TX Remote Support from Certified Network Service Professionals
Progent's computer network help services can provide your Grand Prairie, TX company cost-effective and consistent access to world-class IT experts. By providing network consulting help when you need it, offering advanced expertise for vital technologies, offering value-added support such as automated network monitoring, and invoicing only for services you receive, Progent gives your Grand Prairie, Texas company an economical alternative for maximizing the productivity and profitability of small business information systems. If you maintain an on-premises datacenter, rely on cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the smart choice for organizations to create and manage a reliable and secure IT network and to benefit from quick access to the skilled support ordinarily available only to businesses who can support a sizeable in-house IT staff.

For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the subject matter expertise of your in-house IT support group. This can cut costs and minimize technical risks for big projects like application programming, disaster recovery preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to assist your company to plan and implement a sensible cloud computing strategy.

Core Technical Areas Supported by Progent for Business Networks in Grand Prairie, Texas
Progent's group of world-class engineers offers assistance for virtually all facets of information technology used by companies of all sizes. Areas supported by Progent in Grand Prairie include:

Service Delivery Alternatives for Grand Prairie, Texas Companies
Progent offers a selection of options for providing small businesses and local governments with affordable IT services for technical support, consulting, and network administration. Progent's paradigm for delivering IT support services is built on the Help Desk operational structure common to larger IT support groups. Progent's Helpdesk Support Mechanism ensures rapid support, thorough service records, dependable follow-through, and strict expense control for an array of network service delivery alternatives that include remote repairs, onsite support, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center offers emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair network issues without the cost or delay of travel for onsite service visits. The experience of Progent's network engineers makes it possible to handle the majority of IT problems quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-based registration procedure for first-time clients to address emergency situations and Progent bills per minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional information concerning Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support experts to give small businesses the optimal solution: on-premises service professionals when you require them plus the remote help of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The response time for on-site support calls is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more concerning why to register for Progent's in-person computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems. For details, visit Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's roster of seasoned technical support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the leading PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For more information, refer to Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero PEN test products, network security engineering, non-stop it system design, virtual server strategies, plus integration, customization and training for small business applications including accounting, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including office relocations and major system migrations, extended projects like customizing an older ERP platform to a modern Microsoft Dynamics 365 solution, relational database application development and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response like data restoration and malware removal.

  • Network Infrastructure Support Services for an At-Home Workforce
    Progent can assist small and mid-size companies to design, set up and troubleshoot the network infrastructure for offsite workers. Aspects of infrastructure where Progent's consultants can deliver support include secure and efficient VPN tunnel connections, VDI desktop software, router setup, Wi-Fi network design and implementation, and robust Internet access. To learn about Progent's network infrastructure consulting services for remote workers, visit network infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small organization's servers in an environment that not only provides the highest degree of availability and expandability but that is also simple for customers to migrate to another service provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that permit companies with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class availability and an unparalleled level of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can support the mixed- OS and loosely standardized networks typical of smaller businesses, and retains ownership of the licenses in the customer's hands so that moving to a different virtualized host is fast, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers expert remote support to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to provide web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Grand Prairie, Texas Businesses
Progent's staff size, breadth and depth of technical skill, and experience with corporate network support enable small and midsize companies to avoid the pitfalls related to excessive reliance on small support firms or freelance engineers.

Working with Progent's Experts enables your company to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network services, smaller companies sometimes depend heavily on individual engineers. Although freelance support engineers have lower expenses than more substantial support organizations and can afford to charge apparently smaller rates, they are frequently too overworked to respond rapidly to urgent problems. If an independent engineer is busy with another client, ill, on travelling, or in training, the lack of backup staff may require your business to wait for assistance in case of a crisis. As your company expands, system unavailability or difficulties with critical applications become more costly. The money you thought you were conserving on an independent consultant can evaporate quickly due to lost productivity. Also, when freelance engineers encounter new problems, the unavailability of a large consulting group to count on for assistance requires them to train with the meter running while your company ends up footing the bill for their continuing training.

  • Have Access to Certified Professionals in Sophisticated Information Technology Solutions
    Many small support firms or freelance engineers focused on small company IT consulting may excel at providing routine solutions but lack the seasoning to deal cost-effectively with complex network configurations that have a variety of platforms, multiple offices, Voice over IP implementations, remote workers, interconnected accounting and analytical applications, eCommerce, and custom line-of-business applications. Progent's experience with worldwide companies and Progent's extensive team of experts can benefit your business because enterprise networks are by nature complex, integration problems demand thorough knowledge in numerous technical areas, and achieving an acceptable level of robustness, reliability, and security requires industry-tested leading practices.

  • Create a Solid Basis for Growth
    Small companies typically begin with a network implemented on a shoestring budget. Lacking a proper architecture, a series of improvised repairs often get tossed onto of a weak structure. As a business grows, stability and expandability issues can hinder the productivity of the organization. Such environments require thorough assessment, smart strategic analysis, and broad-based expertise to upgrade to an IT environment that can act as the solid basis to handle critical business needs and ease downstream expansion.

  • Partner with Solution Finders, Not Product Vendors
    Small businesses require guidance and insight to work through an ever more complicated array of IT options offered for accelerating growth and improving efficiency. Businesses do not need an IT consultant or service organization that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services and expertise only. This allows Progent to align consulting support with the real interests of customers. Mixing IT support and product reselling can lead to a situation where the proposed solution is based on a preselected vendor instead of being driven by the true needs of a customer.

Contact Progent
In case your Grand Prairie, Texas business wants to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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