Expanding your remote workforce may have a major impact on IT architecture, security/compliance, and corporate processes. Progent has 20 years of experience helping SMBs to plan, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Glendale organization to select the right technologies and adhere to best practices in creating and operating a secure virtual ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent offers services ranging from as-needed expertise for getting you past occasional technical bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent can help Glendale, Arizona organizations to with any aspect of building a high-performing telecommuting environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and streamlined management.

IP Voice Integration for an At-Home Workforce
Extending the corporate phone system to accommodate telecommuters is critical to maintaining an effective work-at-home solution. A variety of cloud-centric digital PBX products are popular with SMBs to server remote users. Many larger organizations depend on Cisco's current or older products for IP voice management. Progent can assist businesses of any size to design or maintain a remote IP voice environment that delivers the flexibility, transparency and security required for remote users. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help organizations optimize their current Cisco VoIP systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media software used across the network. CUCM manages other mixed media services such as messaging, voice/video conferencing, and team interaction networks. For details about Progent's CUCM support, see Cisco Unified Communications Manager expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can assist your company to support your current CallManager environment or migrate efficiently to Cisco's current IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other older VoIP platforms, refer to CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients working beyond the corporate firewall like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network architecture to work with these VoIP solutions and provide online integration and troubleshooting services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Glendale, Arizona company, phone 1-800-993-9400 or visit Contact Progent.