UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support for

For small and midsize companies in Glendale Arizona, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and business continuity planning.

Progent's remote support services offer exceptional value because they have the practical background and the advanced technology to resolve the majority of network issues quickly. Efficient support reduces direct expenses because service calls take up fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company saves even more in indirect expenses by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused executives.

Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike many online support organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent scenarios where quick solutions somehow turn into big tabs. Progent's penchant for solving problems quickly results in your company spending less money.

Progent's Online Technical Support Technologies
Over time, Progent has refined a collection of customized technologies and field-tested processes that permit the highest degree of effectiveness for remote technical support and troubleshooting for small business information networks. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to link to your network without breaching system security.

Progent's sophisticated customer support database system keeps extensive histories of all service that Progent's clients have been provided. Progent's team consultants have access to the history of services rendered to every customer by any Progent engineer. This database of trouble tickets and solutions is stored as an easily retrievable support knowledge base that permits Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's remote service specialists are able to determine the most efficient solutions quickly.

Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Glendale Arizona or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's remote network support engineers have credentials in an extensive array of products and technologies. This breadth of capability permits Progent's consultants to handle virtually any problem likely to take place in a small or midsize business information system. Credentials held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with multi-operating system environments, Progent also offers the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.

Online technical support services available from Progent to customers in Glendale include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology such as network infrastructure, messaging systems, network and process security, UNIX and Windows coexistence, virtual server products for server consolidation and easy management, and migration from older systems to the latest Windows or Linux environments. Progent's group-based methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.

  Progent's UNIX/Linux consultants can offer emergency remote assistance for diagnosing anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco CCIE certification is the highest recognition for network professionals, and certifies a person's technical knowledge at the expert level. CCIEs can handle the most intractable problems associated with network infrastructure design, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs represent an excellent cost-effectiveness because their deep expertise enables them to resolve even the most difficult problems quickly. In typical cases, less experienced consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few service providers make CCIEs accessible to assist small and medium sized companies. Progent can provide fast telephone contact with a CCIE so your company can get urgent assistance for complex network issues that are lowering business efficiency but are not within the scope of your local IT service personnel. Progent's Cisco CCIE consultants can tie into your network via state-of-the-art on-line support tools to provide efficient, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's industry-leading family of networking devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

• Certified Microsoft Windows Expertise
  Progent's Microsoft-expert online support engineers offer network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a broad variety of technology support including Microsoft Windows Server 2022 solution design and integration support, Windows Server 2019 consulting, Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a broad range of online PC desktop support such as Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Certified Network Security Engineers
  Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection services that can enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your business to clean up quickly following a damaging penetration. Security consulting services offered by Progent cover comprehensive security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; installing firewalls; designing secure mechanisms for remote and mobile access; defending your email system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online support to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.

• Help Desk Support
  Progent's Call Center service offerings for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are well suited for small businesses who don't have the money or time to build and maintain an internal Call Center but who want quick response from a dependable Help Desk with proficient telephone support as well as the available expertise to escalate complex tasks to high-level consultants.

  Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Help Desk consulting services can guide you in establishing an efficient new Call Center or improving your existing organization, selecting or modifying Call Center software products to handle the special requirements of your company, or adding occasional online personnel to work with your existing Help Desk Call Center group during unusually busy scenarios such as software transitions, major updates, or installing new applications.

  Progent's Call Center team of experienced network consultants provides your clients in Glendale Arizona immediate access to a reliable technical support resource with extensive background offering telephone-based help and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a crucial enabler of company efficiency, and Progent's intent is to fix instead of merely record IT problems.

• Applications Support: Training, Custom Development, and Troubleshooting
  Progent's Applications Experts staff offers remote and in-depth engineering support and training in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and MS Office Excel. To find out more about Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

  Progent's Mac experts can promote the imaginative facets of Macintosh environments by offering remote help services and training in imaging, audio, and motion video. Progent's support professionals offer expertise in a range of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like scanning or digitizing audio or video or setting up an audio/video production facility.

  Online Network and Server Monitoring Support
  Progent offers businesses in Glendale Arizona online network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so that your IT support is proactive rather than reactive. By detecting possible trouble spots before they cause downtime, proactive monitoring can head off disruptive and expensive network failures. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that support a mix of operating systems.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.