Glendale Consultants for IT Support Providers

Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Glendale
Progent's consulting services for IT service organizations in Glendale Arizona enables your company to offer your clients Progent's consulting expertise and Help Desk support under your company's brand as a seamless augmentation of your regular network support group. This can ease the way for you to add to your revenue, fill out your service catalog, create happy clients, and increase your bottom line.

Progent's roster of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity consultants have worked as transparent supplements to the IT staffs of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progent's transparency helps you promote and protect your branding.

Progent is an IT consulting company with two decades of background providing online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any private IT services company in the world. Progent has provided online IT assistance and consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your customers of world-class services. Progent invoices you exclusively and performs under your direction to provide your clients support services under your brand. Also, Progent has a low-cost Off-hours Support Program for clients who require 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an effective service desk. But full-featured ticketing systems are not only expensive to acquire and staff, but also a hassle to configure and manage. Small or niche IT service organizations seldom have the necessary budget or personnel. Progent's Help Desk and ticketing solution gives IT service firms a practical way to keep their custom branding while providing their clients responsive desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT support companies takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services enable your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your business can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT service firms include:

• Progent's online desktop service team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
• Normal support times are from 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is available at extra cost.
• Optional on-premises support in larger metros is offered across the country at additional cost.
• You keep full control of your clients and billing.
• Your clients enter requests via your own branded Internet portal, an 800 phone number, or by directing a request to your designated email address.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified online until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service providers allows you to become a single point of contact for virtually all IT guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies at your own pace without being forced to turn down opportunities due to a lack of in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent works as a transparent supplement to your internal IT service team, responding to your direction, and bills you instead of your customer.
• By-the-Minute Billing: Progent charges by the minute to minimize costs.
• Detailed Reporting: Progent utilizes an advanced service reporting system to make sure all services delivered are thoroughly documented. This enables your IT support organization to transfer service responsibilities to internal personnel once you have enough staff and appropriate technical skills.

• Safely Expand Your Service Business: You can quickly and efficiently take on additional jobs beyond your main fields of expertise and serve new territories without exposure to the risks associated with expanding your full-time staff too rapidly.
• Strengthen Your Name: You can improve your positioning as a comprehensive network service firm by offering more solutions to more clients under your own company name.
• Add to Your IT Support Portfolio: Progent can provide world-class expertise in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT support operations.
• Rapid Problem Escalation: Thanks to a large roster of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
• Keep Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help from your competitors.
• Online Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Help Desk services to high-level consulting. Effective remote support saves money and produces fast results.
• Major Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Glendale, Arizona Companies
Progent's nationwide team of certified consultants offers Glendale, Arizona businesses a broad array of remote consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Consulting Program for Network Service Organizations in Glendale, Arizona
For more information about Progent's reseller program for IT service firms in Glendale, Arizona, call 1-800-993-9400 or visit Contact Progent.