Immediate, Low-cost Online Network Help for Glendale, Arizona Small Companies
For more than twenty years, Progent has specialized in providing enterprise-class network support services to clients with small-business IT budgets. Progent has built a powerful support solution that includes a cost-effective, tightly connected virtual office infrastructure, custom remote troubleshooting tools, a substantial team of engineers certified in a broad range of technical disciplines, a Help Desk Call Center service structure that maximizes efficiency and guarantees follow-through, a worldwide team of remote troubleshooting experts, in-person service availability for the majority of most zip codes in the U.S., and a corporate ethos focused on solving technical problems in the least time and at the lowest cost to customers.

For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the skills of your in-house network service team. Co-sourcing can save money and help meet schedules for big projects like software design and development, disaster recovery planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to assist your company to design and implement your cloud computing strategy.

Key Practice Areas Serviced by Progent for Business Networks in Glendale, Arizona
Progent provides the services of accredited consultants for all facets of network technology found in small and midsize organizations. Products and technologies serviced by Progent's consultants include:

Support Delivery Alternatives for Glendale, Arizona Businesses
Progent offers a variety of options for providing small companies with affordable IT services for technical support, consulting, and network management. Progent's model for providing IT support is based on the Call Center operational structure familiar to big IT groups. Progent's Contact Center Service Mechanism promotes rapid support, comprehensive activity documentation, consistent follow-up, and strict cost control for an array of IT service delivery alternatives that include online repairs, onsite support, and top-level consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and fix hardware and software problems without the expense or delay of on-premises support visits. The background of Progent's IT engineers allows them to handle most network problems rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration process for new customers to address urgent situations and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize companies the best of both worlds: in-person service technicians when you need them plus the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The wait time for on-site support visits is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more details concerning how to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For details, see Progent's shared Help Desk services.

  • Consulting Services
    Progent provides small companies budget-friendly access to world-class consultants who can provide help with critical technologies including Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero threat assessment platform, company-wide network security engineering, non-stop it system design, virtual server strategies, plus configuration, programming and training for business programs including accounting, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with short-term projects such as site moves and massive system migrations, longer term projects such as upgrading an older MRP platform to a modern Microsoft Dynamics or Dynamics 365 solution, database software programming and administration support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as disaster recovery and malware removal.

  • Network Infrastructure Support Services for Teleworkers
    Progent can help small and mid-size companies to design, implement and debug the infrastructure required for at-home workers. Areas of network infrastructure where Progent's consultants can deliver guidance include safe and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN planning and deployment, and robust Internet access. To learn about Progent's network infrastructure consulting services for telecommuters, go to infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's production servers in a setting that not only delivers the highest degree of availability and extensibility but that is also simple for clients to migrate to a different service firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit small businesses with mixed networks to save significantly on the costs of capital equipment, infrastructure support, and IT management while achieving world-class dependability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered service, can support the multi- platform and non- standardized networks typical of small businesses, and keeps control of the licenses in the client's possession so that migrating to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote consulting services to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine on-premises resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of network technologies including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-Certified security consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide perspective on network protection and can help with complex security projects like SIEM solutions to help enterprises meet industry standards and government requirements for IT information security and reporting.

The scope and size of Progent's consulting staff bring a powerful set of benefits to customers wishing to increase the business value of their information system within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, in the trenches of network support, performing a broad range of IT projects for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class IT help, but also a consultant with field-tested methods for repairing real-world network problems efficiently. Find out more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help per minute. As a result, you pay just for received support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up charge and asks no retainer for support services provided during normal working hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with major invoices for fast fixes. Another advantage of granular pricing is that clients are not inclined to allow incipient issues to stay unaddressed until they become major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every staff member to each customer. The discipline of documenting and organizing service records allows more efficient support and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who won't release the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces little competition. Small companies who work with independent consultants or who employ internal support personnel gain when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Glendale, Arizona business wants to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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