Gilbert, AZ Online Support from Certified Computer Service Consultants
Progent's network troubleshooting services can deliver your Gilbert, AZ company low cost and reliable access to Microsoft and Cisco certified computer professionals. By delivering IT consulting help when you need it, providing specialized expertise for line-of-business technologies, delivering unique services such as 24x7 network monitoring, and billing only for support you receive, Progent gives your Gilbert, Arizona company an affordable option for maximizing the business value of small business information systems. If you maintain an on-premises system, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations to build and maintain a reliable and secure information system and to benefit from fast access to the experienced help typically restricted to corporations who can afford a sizeable in-house IT staff.

For larger businesses, Progent can provide co-sourcing and project management services to add to the skills of your internal IT service staff. This can cut costs and minimize technical risks for major projects such as software development, business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited experts to help your company to plan and execute a sensible cloud computing strategy.

Primary Technologies Supported by Progent for Office Networks in Gilbert, Arizona
Progent provides the support of accredited consultants for all facets of information technology found in small companies. Products and technologies serviced by Progent include:

Service Delivery Options for Gilbert, Arizona Companies
Progent offers a selection of options for providing small and midsize businesses with cost-effective computer services for technical support, consulting, and IT administration. Progent's paradigm for delivering IT support services is built on the Help Desk structure familiar to big IT organizations. Progent's Contact Center Support Mechanism ensures fast response, thorough activity documentation, consistent follow-through, and tight expense control across a range of IT service delivery alternatives that include online repairs, onsite help, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service professionals can assist customers to analyze and repair hardware and software issues without the cost or time loss of in-person service calls. The background of Progent's network consultants allows them to handle most IT problems rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible registration process for new clients to accommodate urgent situations and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn more information about Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent provides onsite technical support for registered customers in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote service experts to give small and midsize companies the best of both worlds: onsite support technicians when you need them plus the remote expertise of Progent's seasoned team of network consultants, security specialists, and business software programmers. The response time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning how and why to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging problems. To learn more, visit Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For more information, visit Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can provide assistance with vital technologies including Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero threat assessment products, network protection engineering, non-stop it system design, virtual server solutions, plus configuration, customization and training for business software including financials, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can help with one-shot projects such as office moves and major system upgrades, longer term initiatives like customizing an older ERP system to a current MS Dynamics 365 solution, relational database software development and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services such as data restoration and malware cleanup.

  • Network Infrastructure Consulting Services for Telecommuters
    Progent can assist small and mid-size companies to plan, configure and troubleshoot the infrastructure needed to support at-home workers. Areas of infrastructure for which Progent's consultants can provide assistance include safe and efficient VPN connections, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi network planning and implementation, and robust Internet connectivity. To find out about Progent's infrastructure consulting expertise for teleworkers, see infrastructure support services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small organization's servers in a setting that not only delivers the highest level of availability and scalability but that is also easy for clients to transfer to another service firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that allow businesses with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed package, can support the multi- platform and loosely standardized networks typical of smaller companies, and retains control of the licenses in the customer's hands so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that combine local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-premises device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Gilbert, Arizona Small Businesses
Progent's size, scope of information technology skill, and experience with enterprise network consulting enable small and midsize companies to avoid the problems related to excessive dependence on small service firms or individual consultants.

Working with Progent allows your small business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For network services, smaller businesses often depend excessively on independent engineers. Although individual support engineers carry lower expenses than more substantial IT service firms and can afford to charge apparently smaller rates, they are often stretched to far to react quickly to urgent problems. If an independent engineer is busy with different client, ill, on vacation, or in training, the lack of replacement staff may force your company to go without help during a crisis. As your company expands, system unavailability or difficulties with line-of-business programs get more costly. The money you thought you were conserving on a freelancer can be eaten up quickly because of lost productivity. Also, when freelance engineers confront unfamiliar problems, the lack of a big engineering group to rely on for help forces them to train on the job while your organization winds up footing the bill for their ongoing education.

  • Have Access to Expertise in Advanced IT Issues
    Many smaller service organizations or freelance engineers who concentrate on small business network support may excel at delivering connect-the-dots solutions but lack the background to work efficiently with complicated IT configurations that have mixed operating systems, multiple offices, Voice over IP systems, mobile workers, integrated financial and analytical software, eCommerce, and custom line-of-business applications. Progent's experience with worldwide companies and Progent's extensive group of specialists can be valuable to your company because big-company networks are characteristically complicated, support issues demand thorough understanding of in many technical areas, and reaching a high degree of stability, reliability, and protection requires industry-tested processes.

  • Build a Firm Basis for Seamless Growth
    Small companies often begin with a network implemented on a shoestring budget. Lacking a solid architecture, a series of ad hoc fixes commonly get thrown onto of a marginal structure. As a company grows, stability and expandability problems can undermine the productivity of the business. These environments need proper evaluation, intelligent business planning, and in-depth expertise to migrate to a network infrastructure that will provide the solid foundation to meet current business needs and ease future growth.

  • Partner with Solution Finders, Not Product Resellers
    Smaller companies need guidance and insight to work through an increasingly complex array of technology options offered for accelerating growth and enhancing efficiency. Businesses do not need a network engineer or support firm that tries to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides services and expertise exclusively. This allows Progent to align technical support with the genuine interests of customers. Mixing IT support and product selling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being driven by the true requirements of a small business.

Contact Progent
In case your Gilbert, Arizona business wants to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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