Mobile Consulting Services

Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless smartphones were once among the most successful products for achieving location-independent access to email, scheduling, web-based programs, and other critical business data. Progent offers Garland, Texas businesses the expertise of BlackBerry-premier consultants who can help businesses to manage existing BlackBerry deployments or transition efficiently to a more popular smartphone platform.

As the complexity of small business IT technology has expanded, and as the need for world-class protection, dependability, and disaster recovery has become the standard for companies regardless of size, successful deployment and support of RIM BlackBerry solutions has become more difficult. To handle areas like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and corporate databases, small organizations frequently turn to outside support firms who specialize in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry solutions affordably and effectively, doing away with the necessity for an in-house BlackBerry solutions specialist and lowering the cost and stress of supporting wireless workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, combined with Progent's proven online support capabilities, provides small companies an economical solution for integrating RIM BlackBerry products seamlessly into their IT network.

Progent's experts can help your company with SQL Server 2019 development support, SQL Server 2016 migration and management support, and Exchange Server setup so that your database and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from older editions of BlackBerry and Microsoft software, set up easy-to-use management tools to help you track and support BlackBerry devices throughout your business, recommend security policies that make sense for your company, develop custom wireless applications, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be restored quickly and safely.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Consulting and Technical Expertise for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of RIM BlackBerry smartphones, offering a single platform for handling critical tasks like device installation, upgrades, and deactivation and also offering a strong infrastructure for security and high availability. BlackBerry Enterprise Server delivers transparent integration between Microsoft Exchange, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry users and allows remote synchronization.

BlackBerry Enterprise Server provides a wealth of security options beginning with automatic data encryption of messages transmitted between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also allows great flexibility in adjusting degrees of protection to match the special needs of your mobile environment. Progent's BlackBerry certified engineers can help you to choose powerful security features and activate them remotely. Samples of these wirelessly configurable security settings include:

• Disable a device
• Erase information from a misplaced or stolen BlackBerry smartphone
• Disable Bluetooth functionality
• Activate internal defenses against malware

BES Server also offers flexibility in determining how to prevent BlackBerry users from loading or executing unsecure or prohibited code. Progent can help you to choose blocking processes like:

• Specify exactly what programs are allowed on the device
• Block external applications from allocating non-volatile storage on the device
• Determine what functions external applications can use on the smartphone
• Restrict the kinds of access third-party software running on the smartphone can establish
• Block all external software from being loaded or run on the device

Professional BlackBerry Technical Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available by phone to deliver prompt technical help to companies in the Garland region or throughout Texas. Progent's seasoned remote consulting experts have helped IT organizations resolve network issues and reduce support costs in every state in the United States and established a substantial following of loyal customers. (See Progent's customer testimonials.)

Progent offers remote help for a broad selection of technologies related to BlackBerry software and devices including wireless synchronization, integration with Exchange Server, managing BlackBerry Enterprise Server, and strengthening mobile security. Major RIM BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can show you how to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks such as troubleshooting enterprise activation issues, registering and removing BlackBerry device users, activating passwords, configuring over-the-air software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also help you to use administration software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES system and help your company to define and install sensible security configurations.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry consultant offers support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to add and remove BlackBerry device users on Exchange and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and IM, deploy access control lists, manage Microsoft Exchange data flow, create, edit, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, troubleshoot, and document a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering services for BlackBerry include business and network needs analysis, system architecture, installation planning and execution, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical objectives and to design a wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help you to decide which management approach and physical components match your needs, and evaluate your messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices concerning options for software editions, server hardware and storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry expert can help your company to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to run company-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Assistance from a BlackBerry-Qualified Expert
To ask Progent about consulting help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.