Affordable Computer Tech Support from Microsoft premier Experts for Companies in Gainesville, FL
By delivering professional support whenever you require it, making available in-depth expertise for critical business applications, providing innovative services such as virtual data center hosting, invoicing solely for services you receive, and charging no sign-up or retainer fees for standard services, Progent enables your company to maximize the competitive value of your information network and reduce service expenses. Progent recognizes that network protection, dependability, and efficiency are as critical to small businesses as to major corporations but that smaller companies don't have the economy of scale to invest heavily in computer networks and internal service groups. Progent's fundamental value proposition is that no IT support organization can equal Progent's ability to deliver the IT support your company needs whenever you require it and at prices you can justify.

For mid-size and large companies, Progent offers co-sourcing support to supplement the technical skills of your in-house IT support personnel. Co-sourcing can save money and help meet schedules for big IT initiatives such as application programming, business continuity preparedness, network security audits, office consolidations, or software migrations.

Progent can in addition offer the services of certified consultants to help your company to design and execute a sensible cloud computing strategy.

Primary Areas of Expertise Serviced by Progent's Consultants for Companies in Gainesville, Florida
Progent's national group of certified experts offers help for virtually all facets of network systems deployed by businesses of any size. Technologies supported by Progent in Gainesville include:

Support Delivery Options for Gainesville, Florida Businesses
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, and IT management outsourcing. Progent's model for delivering network support services is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Help Desk Service Model ensures rapid response, comprehensive service documentation, consistent follow-up, and strict cost control for a range of IT service delivery options that include remote troubleshooting, in-person support, and high-end consulting.

  • Online Service
    Progent's Technical Response Center provides emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises support calls. The experience of Progent's IT engineers allows them to handle most network problems quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration process for new clients to accommodate urgent network problems and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the help you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out more information concerning Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent provides onsite technical support for registered customers in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's online service experts to deliver small businesses the ideal combination: in-person support professionals when you require them plus the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business software developers. The wait time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. For details, visit Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's roster of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics. For details, refer to Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small businesses affordable availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero penetration test products, company-wide network protection engineering, fault tolerant it system engineering, virtual server solutions, plus integration, programming and support for small business software including financials, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including office relocations and massive system upgrades, extended projects like upgrading an older MRP system to a modern Microsoft Dynamics 365 solution, relational database application programming and DBA services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent response like data restoration and virus removal.

  • Network Infrastructure Support Services for an At-Home Workforce
    Progent can assist small and mid-size companies to plan, implement and troubleshoot the infrastructure to support a remote workforce. Areas of network infrastructure for which Progent's consultants can provide support include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router configuration, wireless LAN planning and implementation, and reliable Internet connections. To find out about Progent's network infrastructure expertise for at-home workers, go to network infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small company's production servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is also easy for customers to transfer to another support firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit companies with multi-vendor networks to save dramatically on the expense of hardware, system maintenance, and IT management while getting world-class dependability and an unprecedented degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can handle the mixed- platform and non- standardized environments typical of small companies, and retains ownership of the licenses in the client's hands so that moving to a different virtualized host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert online consulting support to help businesses of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize local resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated array of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on network security and can help with complex security programs such as SIEM solutions to help companies comply with industry standards and statutory mandates for IT information protection and reporting.

The breadth and size of Progent's engineering staff bring a powerful set of advantages to organizations wishing to increase the business value of their information system within a realistic budget. These benefits include:

  • Best Service Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, at the front lines of IT service, executing a broad variety of technical tasks for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This guarantees that you get not just world-class technical skills, but also a support engineer with proven approaches for fixing actual IT problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for online service and on-premises help per minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services delivered during normal business hours. Many service organizations demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids king-size bills for quick solutions. An additional benefit of granular billing is that your company are not tempted to allow minor problems to stay unaddressed until they grow into major problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small support organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation sent by each consultant to every client. The discipline of detailing and archiving support activity allows more efficient service and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Small companies who utilize independent consultants or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient. Learn more concerning Progent's knowledge transfer services.

Contact Progent
If your Gainesville, Florida company wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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