Expanding your telecommuter workforce can have a major effect on IT architecture, security/compliance, and corporate culture. Progent has two decades of background helping SMBs to design, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Fresno company to select the appropriate tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent can provide services that go from as-needed guidance for helping you over occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Fresno, California businesses to with any facet of building a high-performing remote work ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.

Voice/Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing products from leading vendors support online meetings, video conferencing, chat sessions, and content sharing for both onsite workers and at-home workers. Many companies utilize a mix of conferencing products to accommodate their various partners and clients. Progent's communications experts can help you to maintain your existing voice/video conferencing environment and enhance the productivity of your at-home employees.

  • Skype for Business is Microsoft's popular communications platform that supports real-time presence, instant messaging, voice and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can help your company to deploy and maintain Skype for Business client software to support your at-home workforce. For details about Progent's consulting services for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime allow up to 32 concurrent users for voice/video sessions. To learn more about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference. To learn more about Progent's support expertise for Cisco Webex and for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities such as voice/video conferencing, persistent threaded chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and assist you to tune your WAN architecture to host them.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Fresno, California business, phone 1-800-993-9400 or go to Contact Progent.

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