Fresno Ransomware Defense and Remediation Services

Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware requires time to work its way across a network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when IT staff are likely to be slower to recognize a penetration and are less able to organize a quick and forceful response. The more lateral progress ransomware can achieve inside a victim's system, the more time it takes to recover core IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to take the time-critical first phase in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware experts can help organizations in the Fresno area to identify and isolate infected devices and guard undamaged resources from being compromised.

If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Fresno
Current strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and invade any available system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system recovery almost impossible and effectively throws the IT system back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement payment for the decryption tools required to recover scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") information and hackers require an extra ransom for not posting this information on the dark web. Even if you can rollback your network to a tolerable point in time, exfiltration can be a major problem according to the nature of the stolen data.

The recovery process after a ransomware penetration involves a number of distinct phases, most of which can proceed in parallel if the recovery workgroup has enough members with the necessary skill sets.

• Containment: This time-critical first response requires arresting the lateral spread of ransomware within your IT system. The longer a ransomware assault is permitted to run unchecked, the longer and more costly the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response experts. Containment processes consist of cutting off affected endpoints from the rest of network to minimize the spread, documenting the environment, and securing entry points.
• Operational continuity: This involves restoring the IT system to a basic useful level of functionality with the shortest possible delay. This effort is usually the top priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also demands the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and mission-critical apps, network topology, and safe remote access management. Progent's recovery experts use state-of-the-art collaboration platforms to organize the multi-faceted recovery process. Progent understands the importance of working quickly, tirelessly, and in unison with a customer's management and network support staff to prioritize tasks and to get essential resources back online as quickly as possible.
• Data restoration: The work required to restore files impacted by a ransomware attack varies according to the condition of the network, the number of files that are affected, and which recovery techniques are required. Ransomware attacks can take down key databases which, if not gracefully shut down, might need to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Often some detective work may be required to find clean data. For example, non-encrypted OST files may exist on staff PCs and laptops that were not connected during the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators.
• Deploying modern AV/ransomware protection: Progent's Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the identical anti-virus technology implemented by some of the world's largest corporations including Walmart, Visa, and Salesforce. By providing real-time malware blocking, classification, mitigation, repair and forensics in a single integrated platform, ProSight Active Security Monitoring lowers TCO, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
• Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance carrier, if any. Services consist of determining the type of ransomware used in the assault; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the victim and the insurance carrier; negotiating a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and using the decryptor utility; troubleshooting failed files; creating a clean environment; mapping and connecting datastores to match exactly their pre-attack condition; and recovering machines and services.
• Forensics: This activity involves discovering the ransomware assault's progress throughout the targeted network from start to finish. This audit trail of how a ransomware attack travelled within the network assists your IT staff to assess the damage and highlights gaps in security policies or work habits that should be rectified to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensic analysis is typically given a top priority by the cyber insurance carrier. Because forensic analysis can take time, it is critical that other key recovery processes such as operational resumption are performed concurrently. Progent maintains a large team of information technology and security experts with the skills required to perform the work of containment, business resumption, and data restoration without disrupting forensics.

Contact Progent for Ransomware Cleanup Expertise in Fresno
For ransomware recovery consulting services in the Fresno metro area, call Progent at 800-462-8800 or see Contact Progent.