Fremont Consulting for IT Service Providers

Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Fremont
Progent's consulting services for network service firms in Fremont California enables your company to provide your clients Progent's consulting expertise and Help Desk support under your brand as a seamless augmentation of your in-house network support team. These services can help you grow your client base, close gaps in your service portfolio, satisfy your clients, and increase your bottom line.

Progent's team of network infrastructure engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity professionals have worked as transparent extensions to the IT groups of some of the country's biggest IT service firms. Progent's breadth and depth of expertise allows you to widen the capabilities of your IT service practice, and Progent's close integration with your support team helps you elevate and preserve your company's brand.

Progent is a network support company with two decades of background providing online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any private computer services firm in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for IT service organizations features seamless resale to your clients of world-class IT services. Progent bills you exclusively and performs under your direction to deliver your clients support services under your branding. Also, Progent offers an affordable Off-hours Support Service for customers who require 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are the heart of a successful IT Call Center. But full-featured ticketing platforms are not only expensive to acquire and staff, but also difficult to set up and maintain. Smaller IT support firms seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service firms a practical way to retain their company branding while providing their customers responsive desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing solution for IT service companies leverages Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The features available with Progent's Service Desk and ticketing solution allow you to increase your physical and virtual support volume, the range of technical issues your business can handle, the number of locations you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

• Progent's online desktop support staff provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard business hours.
• Normal service times are from 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is available at extra cost.
• Optional on-premises service in major metro areas is available throughout the US at additional cost.
• You keep full control of your clients and invoicing.
• Your clients submit incident reports through your custom branded Internet portal, an 800 phone number, or by directing a message to your specified email address.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service organizations allows your support team to become a sole point of contact for practically all IT expertise your clients may require. You can build your team and core IT skills steadily without having to turn down opportunities due to a lack of in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent acts as a transparent extension of your in-house support group, under your coordination, and bills your firm rather than your client.
• Granular Billing: Progent bills on a per-minute basis to reign in expenses.
• Extensive Reporting: Progent utilizes an enterprise-class service reporting platform to ensure that all IT services performed are fully documented. This makes it easy for your IT support organization to shift service assignments to internal consultants when you have sufficient people and relevant technical skills.

• Safely Grow Your IT Support Practice: You can quickly and safely accept additional jobs beyond your main areas of excellence and serve additional territories without the risks involved with increasing your full-time staff too quickly.
• Strengthen Your Name: You can solidify your positioning as a comprehensive IT support provider by delivering more services to more customers using your own brand.
• Add to Your IT Support Catalog: Progent can provide world-class expertise in a broad array of technologies and can be a dependable resource for growing your IT support business.
• Fast Problem Escalation: Thanks to a sizable roster of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
• Keep Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help from your competitors.
• Remote Technical Support Experts: For 20 years, Progent has provided remote network support from Call Center support to high-level consulting. Effective online service cuts costs while delivering quick solutions.
• Advanced Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and CRISC. Learn more about Progent's certifications.

Progent's Practice Areas for Fremont, California Businesses
Progent's veteran roster of certified engineers can provide Fremont, California organizations a wide range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service firms include:

Learn More About Progent's Reseller Program for IT Service Firms in Fremont, California
For more information about Progent's consulting program for IT service firms in Fremont, California, call 1-800-993-9400 or see Contact Progent.