Mobile Expertise

Consulting Support Services for BlackBerry Solutions
BlackBerry wireless smartphones were once one of the most successful solutions for achieving mobile connectivity to messaging, scheduling, web-based programs, and other critical business data. Progent offers Fremont, California companies support from BlackBerry-premier consultants who can help businesses to maintain their BlackBerry deployments or migrate smoothly to a modern smartphone platform.

As the complexity of small business IT technology has increased, and as the demand for world-class security, dependability, and disaster recovery has grown to be the norm for organizations regardless of size, successful integration and support of BlackBerry solutions has grown more challenging. To handle issues like data protection, business continuity, and synchronization of BlackBerry smartphones with diverse messaging servers and shared databases, small businesses frequently resort to external consulting professionals who specialize in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can assist small businesses to plan, administer, and repair BlackBerry-based solutions economically and effectively, eliminating the requirement for an internal BlackBerry technology expert and reducing the cost and stress of supporting mobile work groups. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This breadth of knowledge, coupled with Progent's proven remote service delivery capabilities, gives small businesses an affordable solution for integrating BlackBerry products productively into their information system.

Progent's engineers can assist your company with SQL Server 2019 development support, SQL Server 2016 migration and management support, and Exchange setup so that your database and messaging infrastructure function optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft technology, set up streamlined management tools to enable you to track and support BlackBerry devices throughout your business, recommend security policies that are right for your business, develop custom wireless software, and make sure that your network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your regular backup processes so that it can be recovered quickly and safely.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Integration Support for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and maintenance of RIM BlackBerry wireless handsets, offering a single solution for handling critical tasks like smartphone deployment, updates, and retirement and offering a strong foundation for data protection and high availability. BlackBerry BES Server delivers transparent communication between Exchange, Novell GroupWise, or Lotus messaging platforms and BlackBerry smartphones and supports over-the-air synchronization.

BlackBerry Enterprise Server offers a variety of data protection capabilities beginning with automatic data encryption of messages sent between a BlackBerry wireless handset and BlackBerry Enterprise Server using AES or Triple DES. BlackBerry BES Server also allows great versatility in adjusting degrees of protection to meet the specific requirements of your company's environment. Progent's BlackBerry certified engineers can help your company to choose powerful security features and activate them wirelessly. Examples of these over-the-air configurable security settings are:

• Disable a BlackBerry smartphone
• Erase data from a lost BlackBerry smartphone
• Disable Bluetooth functionality
• Activate built-in protection against malware

BlackBerry BES Server also provides flexibility in selecting ways to keep users from installing or running unsafe or unauthorized software. Progent can help you to select blocking processes such as:

• Specify precisely which programs are permitted on the device
• Prevent external programs from allocating non-volatile memory on the BlackBerry device
• Select what resources third-party software can use on the BlackBerry device
• Limit the kinds of access third-party programs running on the BlackBerry smartphone can initialize
• Prevent all third-party programs from being loaded or run on the smartphone

Expert RIM BlackBerry Technical Support Available Remotely from Progent
Progent's certified BlackBerry support specialists are available remotely to deliver prompt technical help to companies in the Fremont region or anywhere in California. Progent's seasoned online technical support experts have helped IT organizations solve network problems and reduce support expenses in each state in the country and built a substantial following of satisfied clients. (Refer to Progent's client testimonials.)

Progent offers online help for a wide selection of issues associated with RIM BlackBerry products including wireless synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server, and strengthening mobile security. Major RIM BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to perform basic support functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters, editing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned experts can in addition help your company to resolve a wide array of problems associated with synchronization, device detection, messaging reconciliation, web browsing, mobile connections, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote help for small business IT networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless support costs at a minimum and, by dealing with issues promptly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry specialist can help you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical procedures including resolving enterprise activation problems, adding and deleting BlackBerry device clients, setting activation passwords, configuring wireless software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry engineers can also show you how to use administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can explain the role of IT policies in the BlackBerry BES system and help you to select and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Microsoft Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in an email environment powered by Exchange. Progent's BlackBerry consultant offers expertise in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, manage Exchange data flow, generate, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, repair, and produce documentation for a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and technology requirements analysis, solution design, roll-out strategy and implementation, performance optimization, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational objectives and to create a wireless solution that meets your IT budget and aligns with your business plans. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to support a BlackBerry BES Server, help you to determine which management approach and hardware products meet your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make smart decisions concerning options for software editions, server hardware and mass storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry consultant can assist you to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security specialists to run company-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Qualified Professional
To ask Progent about consulting support for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.