Mobile Expertise

Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless smartphones were at one time one of the most popular products for maintaining anytime-anywhere connectivity to email, scheduling, web-based programs, and other vital business data. Progent can provide Fort Worth, Texas businesses support from BlackBerry-certified experts who can help companies to maintain existing BlackBerry environments or transition efficiently to a current smartphone solution.

As the sophistication of small company networks has increased, and as the need for world-class protection, reliability, and disaster recovery has grown to be the norm for organizations of any size, effective deployment and maintenance of RIM BlackBerry solutions has grown more difficult. To deal with issues like security, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and shared databases, small organizations often resort to external consulting firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can help small businesses to plan, manage, and repair BlackBerry-based solutions economically and effectively, doing away with the need for an internal BlackBerry technology specialist and reducing the expense and stress of supporting mobile workers. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's proven online service delivery model, provides small companies a budget-friendly solution for integrating RIM BlackBerry products seamlessly into their business information system.

Progent's experts can help you with SQL Server 2019 development support, SQL Server 2016 migration consulting, and Exchange setup so that your data and messaging systems operate optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft software, set up streamlined administration tools to enable you to monitor and control BlackBerry devices across your business, define security policies that are right for your business, customize mobile applications, and make sure that your network infrastructure is appropriately configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be restored quickly and thoroughly.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies management and maintenance of RIM BlackBerry wireless handsets, offering a centralized solution for controlling critical tasks such as smartphone deployment, upgrades, and retirement while also offering a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry handsets and allows wireless synchronization.

BlackBerry Enterprise Server features a variety of security options beginning with automatic encryption of information sent between a BlackBerry smartphone and BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent versatility in adjusting degrees of security to match the specific requirements of your company's environment. Progent's BlackBerry authorized engineers can assist you to choose powerful security features and activate them remotely. Samples of these over-the-air selectable security settings are:

• Lock down a device
• Wipe data from a missing device
• Disable Bluetooth functionality
• Activate built-in protection against malicious attacks

BES Server also offers flexibility in determining ways to prevent BlackBerry users from loading or executing unsafe or unauthorized code. Progent can help you to select protective techniques such as:

• Specify exactly which programs are permitted on the device
• Block third-party applications from allocating persistent memory on the device
• Determine what resources external programs can access on the device
• Restrict the kinds of access external software running on the smartphone can establish
• Prevent all third-party programs from being installed or run on the device

Expert BlackBerry Consulting and Technical Support Available Remotely from Progent
Progent's certified RIM BlackBerry support specialists are accessible remotely to deliver prompt assistance to companies in the Fort Worth region or anywhere in Texas. Progent's experienced online consulting experts have helped IT organizations resolve computer problems and cut support expenses in each state in the U.S. and built a substantial base of loyal customers. (See Progent's client testimonials.)

Progent can provide remote assistance for a wide selection of technologies related to BlackBerry software and devices such as synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server, and strengthening wireless security. Major RIM BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform common support operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified experts can in addition assist you to troubleshoot a wide array of problems concerning synchronization, device detection, email consistency, web browsing, wireless connectivity, Instant Messaging, PC application configuration, and Desktop Redirector.

As a leader in delivering nationwide remote technical assistance for small office IT networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry support costs at a minimum and, by solving problems promptly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures including troubleshooting enterprise activation issues, adding and deleting BlackBerry device users, activating passwords, implementing wireless software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also assist you to use management software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES environment and assist your company to define and implement sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange Server architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the latest edition of Microsoft Exchange.

Call or Email Progent to Get Support from a BlackBerry-Certified Specialist
To contact Progent about professional support for BlackBerry mobile wireless integration, call 1-800-993-9400 or go to Contact Progent.