UNIX and Linux Online Consulting for

For small and midsize companies in Fort Wayne Indiana, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISSP-accredited security engineers to handle advanced security architecture and business continuity planning.

Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most network problems rapidly. This reduces direct expenses because service calls require a smaller number of billable minutes. Online support also avoids the expense of sending a consultant to your office. Your company benefits additionally in indirect costs by reducing or avoiding network downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management.

Progent's pricing model for online help is designed to get the most out of your IT service investment. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you receive. Unlike many remote support organizations, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid situations where quick solutions manage to turn into substantial bills. Progent's skill at disposing of problems quickly results in your business spending less cash.

Progent's Remote Service Technologies
Over the years, Progent has developed a set of customized technologies and proven processes that allow the maximum level of efficiency for remote technical support and troubleshooting for small and midsize business computer systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to access your company's environment remotely without violating corporate security.

Progent's proprietary technical support reporting system maintains detailed documentation of all service that Progent's clients have received. Progent's team consultants have access to the records of all help delivered to each client by any Progent engineer. This database of trouble tickets and resolutions is structured as a readily retrievable internal knowledge base that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's online service specialists can arrive at the best resolutions promptly.

Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Fort Wayne Indiana or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's remote network support experts have certified skills in a comprehensive set of products and technologies. This wide range of capability allows Progent's consultants to tackle practically any crisis likely to take place in a small business network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help clients with mixed-OS networks, Progent also offers access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote services provided by Progent to clients in Fort Wayne include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a broad array of computer technology including network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's group-based approach to solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.

  Progent's UNIX/Linux consultants can offer emergency phone-based assistance for analyzing problems within UNIX/Linux systems based on leading versions of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux variants for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the highest recognition for networking consultants, and validates a person's technical knowledge at the expert level. Cisco qualified CCIEs can handle even the most intractable challenges occurring in network infrastructure design, installation, maintenance, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad expertise permits them to resolve the most intractable problems rapidly. In typical instances, less experienced service providers can wrestle for hours or even days with the same problems that a CCIE can fix in a few minutes. Few service organizations make CCIEs available to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco CCIE so you can receive immediate support for complex network infrastructure problems that are hurting business efficiency but are not within the comfort zone of your local computer service resources. Progent's Cisco-qualified CCIE support experts can connect to your environment using sophisticated on-line support tools to provide efficient, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN technology.

• Certified MS Windows Support
  Progent's Microsoft-premier remote service engineers can provide computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist your company with a wide variety of platform support including Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, Microsoft Exchange 2019 deployment, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid integration support, SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Skype for Business Server migration support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a broad array of online desktop support and troubleshooting services including Windows 11 integration and designing and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISSP, ISSAP, and CISM Certified Network Security Engineers
  Progent's certified CISSP, ISSAP, and CISM security consultants offer a range of security services that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist your business to recuperate rapidly after a serious breach. Security consulting services available from Progent include: thorough security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; installing firewalls; building safe techniques for remote and mobile connectivity; defending your email system from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online consulting services to help businesses of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

• Help Desk Expertise
  Progent's Help Desk Call Center service options for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are designed for small organizations who don't have the money or time to create an in-house Call Center but who want quick response from a reliable Call Center with professional telephone support plus the in-depth expertise to escalate complex problems to advanced consultants.

  Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.

  Progent's Call Center consulting support can assist you in establishing an effective new Help Desk or improving your established organization, evaluating or enhancing Help Desk Call Center application software to address the special requirements of your business, or adding occasional online staff to supplement your existing Help Desk team to handle high-demand situations like software migrations, major upgrades, or installing new applications.

  Progent's Call Center staff of veteran network professionals offers your clients in Fort Wayne Indiana instant communication with an effective network service resource with years of experience providing phone consulting and online repair service for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk recognition as a solid driver of business performance, and Progent's target is to solve instead of just report IT problems.

• Business Applications Services: Training, Customization, and Integration
  Progent's Applications Consulting Group can supply online professional consulting support and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office Word, and MS Excel. For more concerning Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

  Progent's Apple Mac consultants can promote the imaginative components of Apple Mac environments by providing phone-based consulting support and education in imaging, sound, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like scanning or digitizing audio/video or integrating an audio/video production studio.

  Online Network and Server Monitoring Support
  Progent offers companies in Fort Wayne Indiana online computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your IT support is proactive rather than reactive. By detecting looming issues before they grow into network outages, system monitoring can ward off disruptive and costly service failures. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments based on a combination of operating systems.

Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Indianapolis.