Expanding your at-home workforce can have a significant effect on IT architecture, cybersecurity, and company culture. Progent has two decades of experience helping businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Fort Myers company to select the right tools and adhere to leading practices in creating and operating a secure virtual office solution for teleworkers that facilitates collaboration and delivers top value. Progent can provide services that go from on demand guidance for getting you over challenging IT roadblocks to full project management to help you carry out mission-critical tasks.

Progent's consultants can assist Fort Myers, Florida companies to with any facet of building a high-performing telecommuting environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Services for At-Home Workers
An emergency, company-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services allow businesses to outsource or expand their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services utilize Progent's nationwide network of online IT support experts along with world-class ticketing and follow-up software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC technical support from service requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or edit their current tickets, enter details, and upload screenshots or relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Augmentation Service enables you to supplement your existing Call Center staff by splitting responsibilities for Call Desk services transparently between your regular IT support organization and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Help Desk service is based on a collective support model based on the number one PSA platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to provide best-in-class IT support to your telecommuters, refer to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Fort Myers, Florida company, phone 1-800-993-9400 or visit Contact Progent.