Enlarging your telecommuter workforce can have a major effect on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience helping businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Fort Lauderdale organization to pick the appropriate technologies and follow leading practices in building and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers top value. Progent can provide services that go from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Fort Lauderdale, Florida companies to succeed with any aspect of building a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, data security, data protection solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
A sudden, company-wide changeover to a from-home workforce, which might be driven by a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online technical support specialists combined with world-class ticketing and tracking technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or update the status of their current trouble tickets, enter information, and append screenshots or relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service allows your business to augment your existing Support Desk organization by sharing delivery of Call Center support services seamlessly between your in-house support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support solution utilizing the number one PSA platform for managing service requests and ticketing, establishing responsibility, tracking progress, and generating reports. For information about how Progent's Call Center Supplementation Services can enable your business to deliver world-class desktop support to your at-home workforce, visit Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Fort Lauderdale, Florida business, phone 1-800-993-9400 or visit Contact Progent.