UNIX, Linux, Sun Solaris, Mac OS X Online Consulting for

For small and midsize businesses in Fort Collins Colorado, Progent offers help for information systems based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and disaster recovery planning.

Progent's online support engineers represent excellent leverage because they are equipped with the practical experience and the sophisticated tools to resolve the majority of network problems quickly. Efficient support reduces immediate costs since service calls take up a smaller number of billable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves additionally with incidental expenses by reducing or eliminating network outages and associated costs due to business discontinuity, upset clients, unproductive workers, and distracted executives.

Progent's billing model for online support is structured to get the most out of your IT service dollar. Progent charges by the minute for phone consulting, so you are billed only for the services that you receive. In contrast to typical remote service companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from situations where speedy. minor fixes manage to end up as big bills. Progent's skill at disposing of problems quickly results in your company conserving cash.

Progent's Remote Support Tools
Through years of experience, Progent has developed an array of customized tools and field-tested processes which allow the maximum level of effectiveness for remote technical support and troubleshooting for small and midsize business IT systems. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology permits the consultants of Progent's online support team to connect to your system remotely without compromising corporate security.

Progent's powerful customer support reporting system includes extensive documentation describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of assistance delivered to every client by every consultant. This database of problems and repairs is structured as an easily retrievable proprietary knowledge base that enables Progent's online technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional vast technical support databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's online consulting experts can find the most efficient solutions promptly.

Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Fort Collins Colorado or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Emergency Support.

Online Network Support Services Available from Progent
Progent's online support experts offer certified skills in an extensive array of products and technologies. This broad range of capability allows Progent's consultants to resolve almost any emergency that may crop up in a small or midsize company network. Credentials held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Professional.

To provide assistance to companies with multi-OS networks, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support services provided by Progent to customers in Fort Collins include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide spectrum of computer technology including network infrastructure, messaging systems, system and operational security, UNIX and Windows coexistence, VMware products for server consolidation and easy management, and transitioning from older applications to current MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.

  Progent's UNIX/Linux support engineers can provide urgent remote assistance for resolving problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux variants for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and certifies a person's networking skills at the master level. Cisco CCIEs can handle even the most intractable issues associated with network design, integration, administration, security, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with IOS network management utilities and developing alternate approaches or identifying software patches. CCIEs offer excellent cost-effectiveness because their depth of experience allows them to find solutions for even the most intractable problems quickly. In common instances, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few support firms make CCIEs available to support small and mid-size companies. Progent can provide quick telephone access to a CCIE so you can receive immediate support for serious network issues that are impacting worker efficiency but are outside the comfort zone of your local computer service personnel. Progent's Cisco-qualified CCIE engineers can tie into your network by means of advanced on-line support technology in order to perform quick, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-premier remote support engineers can provide computer problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a broad variety of platform support services such as Windows Server 2022 planning and migration support, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server 2011 support, and Windows Essentials cloud integration.

  Progent also offers a wide array of remote desktop consulting and support services including Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISM and CISSP Certified Network Security Professionals
  Progent's certified CISM and CISSP network security engineers can provide a variety of system protection solutions that can strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to recuperate quickly after a damaging penetration. Security solutions offered by Progent cover thorough security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; installing firewalls; designing safe architectures for remote and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote support services to help businesses of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that combine local resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

• Call Center Expertise
  Progent's Help Desk Call Center service options for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center services are a convenient solution for small organizations who don't have the money or time to assemble and manage an in-house Help Desk but who need quick communication with an efficient Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.

  Progent's shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Call Center or enhancing your existing one, selecting or modifying Call Center software to meet the special requirements of your corporation, or adding occasional online staff to supplement your existing Call Center resources to handle demanding scenarios such as software migrations, mass updates, or rolling out brand new applications.

  Progent's Call Center staff of veteran information technology experts offers your computer users in Fort Collins Colorado immediate access to a reliable network service group with years of experience providing phone support and remote repair service for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center recognition as a significant driver of business productivity, and Progent's policy is to solve rather than just track network issues.

• Applications Support: Training, Development, and Troubleshooting
  Progent's Applications Experts Team provides remote professional engineering support and education in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Word, and MS Excel. To find out more about Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

  Progent's Mac consultants can promote the imaginative elements of Macintosh computing by offering phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio or video or configuring an audio/video post production facility.

  Remote Network Monitoring Services
  Progent offers businesses in Fort Collins Colorado online network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your IT maintenance is proactive rather than reactive. By exposing possible issues before they result in network outages, proactive monitoring can head off inconvenient and expensive information system crises. Progent can also use network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or environments powered by multiple OS platforms.

Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.