Affordable Network Support from Microsoft premier Experts for Companies in Fort Collins, CO
By offering world-class know-how when you need it, providing specialized expertise for key business applications, offering high-value services such as virtual server hosting, invoicing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent enables your company to increase the competitive value of your It system and minimize support costs. Progent recognizes that network security, reliability, and performance are as critical to small businesses as to large enterprises but that smaller organizations don't have the economy of scale to spend heavily in computer technology and in-house support groups. Progent's fundamental value proposition is that no network consulting firm can match Progent's ability to provide the network support your business needs when you need it and at a cost you can justify.

For larger businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house IT service group. This can save money and minimize technical risks for big IT initiatives such as software design and development, business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to certified experts to assist your business to design and implement a sensible cloud strategy.

Primary IT Areas Supported by Progent for Office Networks in Fort Collins, Colorado
Progent provides the support of accredited experts for all aspects of business network technology deployed in small and midsize companies. Products and technologies serviced by Progent include:

Service Delivery Options Available for Fort Collins, Colorado Companies
Progent has a variety of alternatives for providing small and midsize companies with cost-effective computer services for technical support, system architecture, and IT administration. Progent's model for delivering computer support services is based on the Help Desk structure familiar to big IT groups. Progent's Help Desk Call Center Support Model promotes rapid support, thorough activity documentation, reliable follow-up, and tight cost control for a range of network service delivery alternatives that include remote repairs, on-premises support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can assist clients to troubleshoot and fix network issues without the cost or time loss of in-person service calls. The experience of Progent's IT engineers allows them to handle most IT issues quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration procedure for first-time customers to address urgent network problems and Progent bills by the minute with zero startup fees or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out additional information about Progent's online computer support expertise.

  • On-site Support
    Progent provides on-site computer support for registered customers in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote service engineers to deliver small companies the best of both worlds: on-premises service professionals when you require them plus the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The wait time for on-site service visits is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite support. Find out more concerning why to register for Progent's in-person network support.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems. For details, refer to Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and metrics. To learn more, see Progent's Help Desk sharing services.

  • Consulting Services
    Progent offers small businesses affordable access to enterprise-class consultants who can deliver assistance with critical technologies such as Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest products, company-wide network security consulting, fault tolerant it system design, server virtualization solutions, plus integration, customization and support for small business programs such as financials, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including site relocations and massive software upgrades, longer term projects like upgrading a legacy ERP system to a modern Microsoft Dynamics 365 solution, database software development and DBA services, and web design, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and system management, or emergency response like disaster recovery and malware cleanup.

  • Network Infrastructure Expertise for Telecommuters
    Progent can help small and mid-size companies to design, deploy and debug the network infrastructure for telecommuters. Areas of infrastructure where Progent's consultants offer assistance include safe and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi network planning and implementation, and robust Internet connectivity. For information about Progent's infrastructure expertise for remote workers, see infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's servers in an environment that not only provides the top degree of availability and expandability but that is in addition easy for customers to migrate to another service firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow companies with mixed environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving world-class availability and an unprecedented level of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed package, can handle the mixed- OS and loosely standardized environments common with small businesses, and keeps ownership of the software licenses in the client's hands so that moving to a different virtual host is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced online support to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Fort Collins, Colorado Small Businesses
Progent's size, scope of technical expertise, and experience with enterprise network consulting enable small companies to sidestep the pitfalls related to over reliance on small service firms or individual engineers.

Teaming with Progent's Experts allows your small business to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT services, small companies sometimes depend excessively on individual engineers. Although individual service engineers have lower overhead than more substantial IT service firms and can afford to charge apparently lower rates, they are sometimes too busy to respond rapidly to critical situations. If an independent consultant is occupied with different customer, ill, on vacation, or in class, the lack of backup personnel may force your business to go without assistance in case of an emergency. The more your company grows, network unavailability or problems with line-of-business programs get more expensive. The dollars you believed you were saving on a freelancer can be eaten up fast due to lower productivity. Also, when freelance engineers confront unfamiliar technologies, the unavailability of a large engineering team to rely on for help requires them to learn in place while your organization ends up with the costs for their ongoing training.

  • Have Access to Experts in Advanced Information Technology Solutions
    Many smaller support organizations or freelance engineers who concentrate on small company IT consulting are capable of delivering routine fixes but don't have the experience to deal efficiently with complicated network configurations that have mixed operating systems, multiple locations, Voice over IP systems, mobile workers, interconnected financial and analytical applications, eCommerce, and specialized business applications. Progent's background with worldwide companies and Progent's extensive team of experts can be valuable to your business because big-company networks are inherently complex, support issues demand thorough understanding of in numerous technical areas, and achieving a high level of stability, availability, and security calls for enterprise-tested best practices.

  • Create a Firm Foundation for Growth
    Small companies typically start with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a sequence of band-aid fixes commonly get piled onto of a marginal foundation. As a business grows, stability and expandability issues can hinder the productivity of the organization. These networks require thorough evaluation, smart strategic planning, and broad-based experience to upgrade to a network environment that can provide the reliable basis to handle current business requirements and support future growth.

  • Team with Solution Consultants, Not Product Vendors
    Smaller companies need direction and education to navigate through an ever more complex array of IT alternatives available for accelerating growth and improving efficiency. Businesses do not need a network consultant or service firm that attempts to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells consulting and services exclusively. This allows Progent to match consulting support services with the genuine needs of customers. Combining network consulting and product selling can result in a conflict where the proposed solution is built around a preselected technology rather than being based on the true needs of a small business.

Get in Touch with Progent
If your Fort Collins, Colorado company wants to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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