Mobile Expertise

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless PDAs were once among the most successful products for maintaining anytime-anywhere connectivity to messaging, calendars, web-based programs, and other critical business information. Progent can provide Fort Collins, Colorado businesses support from BlackBerry-certified professionals who can help businesses to maintain their BlackBerry environments or migrate efficiently to a modern smartphone platform.

As the sophistication of small business networks has increased, and as the need for world-class protection, dependability, and recoverability has grown to be the norm for companies of all sizes, successful deployment and maintenance of RIM BlackBerry technology has become increasingly difficult. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email servers and company databases, small organizations often turn to outside consulting firms who specialize in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-premier engineers who can assist small businesses to design, administer, and repair BlackBerry environments affordably and effectively, dispensing with the need for an internal BlackBerry technology expert and reducing the expense and hassle of supporting wireless work groups. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This range of experience, combined with Progent's efficient online support capabilities, gives small businesses an affordable solution for incorporating BlackBerry technology productively into their IT network.

Progent's consultants can assist you with SQL Server 2019 integration consulting, SQL Server 2016 migration and management consulting, and Microsoft Exchange setup so that your database and email infrastructure work efficiently with BlackBerry BES Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft software, set up easy-to-use management tools to enable you to monitor and support BlackBerry smartphones throughout your company, recommend security policies that make sense for your business, customize mobile applications, and ensure that your network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures in order that it can be recovered quickly and thoroughly.

Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.

Integration Support for BlackBerry BES Server
BlackBerry BES Server streamlines administration and support of BlackBerry smartphones, offering a single platform for controlling critical jobs like device installation, upgrades, and deactivation while also providing a solid infrastructure for data protection and fault tolerance. BlackBerry BES Server delivers seamless integration between Microsoft Exchange Server, Groupwise, or Domino email platforms and BlackBerry smartphones and allows over-the-air synchronization.

BES Server features a wealth of data protection capabilities starting with automatic encryption of information transmitted between a BlackBerry device and BES Server based on AES or Triple Data Encryption Standard. BlackBerry BES Server also allows great flexibility in selecting levels of security to meet the specific needs of your environment. Progent's BlackBerry certified engineers can help your company to select powerful security features and activate them remotely. Examples of these over-the-air configurable security features include:

• Lock down a BlackBerry smartphone
• Wipe data from a lost or stolen BlackBerry smartphone
• Lock out Bluetooth functionality
• Activate built-in defenses against malware

BlackBerry Enterprise Server also provides flexibility in selecting mechanisms to prevent users from installing or executing unsecure or unauthorized code. Progent can assist you to select protective techniques such as:

• Specify exactly what applications are permitted on the device
• Prevent third-party software from using non-volatile storage on the BlackBerry smartphone
• Select which resources external software can access on the smartphone
• Limit the types of connections third-party programs running on the BlackBerry smartphone can initialize
• Prevent all third-party software from being loaded or run on the device

Expert BlackBerry Consulting Support Available Online from Progent
Progent's certified RIM BlackBerry engineers are accessible remotely to provide prompt assistance to businesses in the Fort Collins region or anywhere in Colorado. Progent's experienced remote consulting experts have helped businesses solve network problems and reduce IT service expenses in each state in the U.S. and built a substantial base of loyal clients. (See Progent's customer testimonials.)

Progent can provide remote consulting support for a wide array of issues related to RIM BlackBerry products such as synchronization, configuration with Exchange Server, managing BlackBerry Enterprise Server, and improving wireless security. Major BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to perform basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters, modifying user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging solution. Progent's seasoned service professionals can in addition assist your business to resolve a broad array of issues concerning synchronization, handset recognition, email reconciliation, web access, mobile connectivity, Instant Messaging, desktop software installation, and Desktop Redirector.

As a leader in delivering nationwide online technical assistance for small office networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile technical support costs low and, by handling issues promptly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can assist you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures such as resolving enterprise activation problems, adding and deleting BlackBerry device clients, activating passwords, configuring wireless software installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry consultants can also assist you to use management tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and help your company to define and install sensible security options.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry consultant offers expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, archive and manage storage groups, apply permissions, install the Mobile Data System and IM, install push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, implement SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, repair, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and network requirements analysis, solution architecture, roll-out strategy and execution, performance tuning, configuration of a high-availability environment, information backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to create a mobile wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network architecture's ability to accommodate a BlackBerry BES Server, assist your organization to decide which administration approach and physical components meet your needs, and analyze your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices about options for software versions, server hardware and storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry-certified expert can assist you to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security engineers to perform network-wide security vulnerability and compliance validation and suggest improvements to accommodate your BlackBerry solution.

Contact Progent for Support from a RIM BlackBerry-Qualified Professional
If you wish to ask Progent about professional support for BlackBerry wireless solutions, phone 1-800-993-9400 or visit Contact Progent.