Expert Remote Service for Fontana, California Small Business Computers from World-class Engineers
Small businesses have traditionally been underserved by major network support firms. Some small businesses permit themselves to become overly reliant on individual consultants or small consulting firms who don't have the size or comprehensive knowledge to react promptly or effectively to technical crises. Other small businesses turn to mass-market service providers staffed with technicians taught to provide by-the-numbers fixes for common problems but who are missing the experience and technical scope to handle the variety of configurations and lack of standards that characterizes small company IT networks.

Progent's proven methodology for providing affordable and effective technical service to small companies has made Progent one of the most respected Microsoft-certified IT service organizations in the United States. Progent has delivered online help to small businesses in every state in the United States (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the technical skills of your internal network support staff. Co-sourcing can cut costs and minimize technical risks for major projects like application development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified experts to help your business to design and implement your cloud strategy.

Main Products and Technologies Serviced by Progent for Companies in Fontana, California
Progent's nationwide group of industry certified experts provides support for virtually all aspects of network technology found in companies of all sizes. Technologies supported by Progent in and around Fontana include:

Service Delivery Alternatives Available for Fontana, California Businesses
Progent offers a variety of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, and IT administration. Progent's paradigm for delivering network support is built on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Contact Center Support Mechanism promotes fast support, comprehensive service documentation, dependable follow-through, and strict expense control across a range of network support delivery modes that include online troubleshooting, in-person help, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can help customers to troubleshoot and repair network issues without the cost or delay of travel for onsite service visits. The experience of Progent's network engineers allows them to handle most network issues rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new clients to accommodate urgent situations and Progent bills by the minute with no startup charges or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's remote service engineers to deliver small companies the optimal solution: in-person service technicians when you require them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for on-site support visits is typically under one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more concerning why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex issues. For details, see Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the top PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting. For more information, refer to Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable access to enterprise-class consultants who can provide help with critical technologies including Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment platform, company-wide network security engineering, non-stop network design, server virtualization strategies, plus integration, customization and training for small business applications including financials, operations, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as office moves and massive software upgrades, extended initiatives like upgrading a legacy MRP system to a modern Microsoft Dynamics or Dynamics 365 solution, database application development and DBA support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Infrastructure Support Services for Telecommuters
    Progent can assist small and mid-size businesses to design, deploy and troubleshoot the infrastructure needed to support work-from-home employees. Areas of network infrastructure where Progent's experts can provide guidance include secure and efficient VPN tunnel connections, VDI desktop platforms, router setup, wireless network planning and implementation, and robust Internet connectivity. To learn about Progent's infrastructure expertise for an at-home workforce, visit network infrastructure consulting services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the top level of availability and scalability but that is in addition convenient for clients to migrate to another service firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting world-class availability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered service, can handle the mixed- platform and loosely standardized networks typical of smaller businesses, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized host is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote consulting to help businesses of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine on-premises resources along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so that any potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of network products such as firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-Certified security consultants, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide perspective on system security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory regulations for network data security and incident reporting.

The scope and depth of Progent's consulting staff offer a unique set of advantages to customers trying to increase the business value of their information system within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, at the forefront of network service, performing a wide variety of IT projects for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class technical capability, but also a support engineer with proven approaches for repairing actual IT problems quickly. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for phone service and on-site visits per minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no registration charge and requires no retainer for support services delivered during normal business hours. Many support organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major invoices for fast fixes. An additional advantage of by-the-minute billing is that your company will be less tempted to allow minor problems to stay unaddressed until they grow into big ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support firms who offer minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every consultant to each customer. The discipline of documenting and archiving support records allows more effective service and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Small businesses who utilize independent service providers or who employ in-house IT staffs gain when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and productive. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Fontana, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002-2026 Progent Corporation. All rights reserved.