UNIX, Linux, Sun Solaris, Mac OS X Technical Support

For small and midsize businesses located in Florianópolis Santa Catarina, Progent provides technical support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE engineers for complex connectivity problems, as well as the services of CISA and CISM-accredited security engineers to help with advanced security design and business continuity planning.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical experience and the advanced technology to resolve the majority of network problems rapidly. Efficient support lowers direct expenses because solutions require fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves even more in incidental costs by minimizing or eliminating network outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and distracted executives.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay just for the services that you receive. In contrast to many online service firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate situations where quick repairs somehow turn into large invoices. Progent's penchant for handling problems quickly results in your business conserving cash.

Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-proven methodologies which permit the highest degree of efficiency for remote help and troubleshooting for small business information networks. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's online support team to connect to your company's network remotely without violating system security.

Progent's powerful customer support database application keeps thorough histories describing all service that Progent's clients have received. Progent's team consultants have the benefit of the history of services delivered to every Progent client by any engineer. This database of anomalies and responses is structured as a readily retrievable support knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to manufacturers' internal support staff so Progent's remote service experts can determine optimal resolutions in the least time.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Florianópolis Santa Catarina or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.

Phone-based Technical Services Offered Progent
Progent's phone-based support experts offer credentials in a comprehensive set of products and technologies. This broad range of capability enables Progent's engineers to resolve virtually any emergency likely to crop up in a small or midsize business network. Credentials earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to businesses with mixed-OS networks, Progent also offers the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based services provided by Progent to small businesses in Florianópolis include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad range of information technology such as network architecture, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.

  Progent's UNIX and Linux consultants can provide urgent phone-based assistance for resolving problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs can deal with the most intractable problems encountered in network infrastructure planning, installation, management, security, and repair. CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying program patches. CCIEs offer exceptional value because their deep experience allows them to find solutions for even the most complex problems rapidly. In many instances, less seasoned service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few support firms make CCIEs accessible to assist small and medium sized companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get urgent assistance for severe network infrastructure problems that are hurting business efficiency but are outside the experience of your ordinary network maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your environment via the latest on-line support tools in order to perform quick, safe, and affordable diagnosis and repair. Progent's CCIEs offer assistance with the entire range of Cisco's top-selling selection of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network solutions.

• Certified MS Windows Support
  Progent's Microsoft-certified online support experts can provide computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a broad range of platform support services including Microsoft Windows Server 2022 solution design and integration consulting, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a broad array of remote desktop support such as Microsoft Windows 11 integration and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISSP, ISSAP, and CISM Premier System Security Consultants
  Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a range of system protection services to strengthen the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or help your business to recover rapidly after a damaging penetration. Security solutions offered by Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; integrating firewalls; building safe mechanisms for remote and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and initiating round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert remote consulting services to help businesses of any size integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services that include Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

• Call Center Expertise
  Progent's Call Center service options for small organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Call Center services are intended for smaller businesses who don't have the budget to build and maintain an in-house Help Desk but who need fast response from a dependable Help Desk with proficient phone support plus the technical depth to escalate the most challenging problems to advanced engineers.

  Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk or enhancing your established one, identifying or customizing Help Desk application software to meet the special needs of your company, or providing temporary online staff to supplement your internal Help Desk group to deal with demanding scenarios like software transitions, mass upgrades, or installing new business software.

  Progent's Help Desk team of experienced network professionals provides your clients in Florianópolis Santa Catarina immediate communication with an effective network service group with substantial background offering phone help and online diagnostics for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center the reputation as a major driver of business success, and Progent's aim is to fix instead of merely document technical problems.

• Business Applications Support: Education, Programming, and Problem Solving
  Progent's Applications Experts Team can supply phone-based professional engineering support and education in specific business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft business applications such as CRM, Project, MS Office Word, and Excel. To read additional information about Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

  Progent's Apple Mac consultants can promote the artistic components of Macintosh environments by offering phone-based help services and training in imaging, sound, and video. Progent's support professionals offer assistance in a variety of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio or video or putting together an audio/video production studio.

  Remote Network Monitoring Support
  Progent offers businesses in Florianópolis Santa Catarina online computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so that your network maintenance is proactive and automated. By detecting looming problems before they result in network outages, system monitoring can ward off stressful and expensive information system crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks powered by a mix of platforms.

Florianopolis Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Florianopolis metro area.