Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware assaults are typically launched on weekends and late at night, when support staff are likely to take longer to recognize a penetration and are least able to mount a quick and coordinated defense. The more lateral progress ransomware can make within a victim's network, the longer it takes to restore core IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to take the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's online ransomware experts can assist organizations in the Florianópolis metro area to identify and isolate infected devices and protect clean resources from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Florianópolis
Modern variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any available backups. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration almost impossible and effectively sets the datacenter back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a settlement payment in exchange for the decryptors needed to unlock encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") files and hackers require an extra settlement for not posting this information on the dark web. Even if you are able to restore your network to a tolerable point in time, exfiltration can be a big problem depending on the sensitivity of the downloaded data.

The recovery work after a ransomware attack has a number of distinct phases, most of which can be performed concurrently if the recovery team has enough members with the necessary experience.

  • Containment: This urgent first step requires arresting the sideways progress of ransomware within your IT system. The longer a ransomware attack is permitted to run unrestricted, the longer and more costly the recovery effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine processes include cutting off affected endpoints from the rest of network to minimize the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the IT system to a basic acceptable degree of functionality with the least delay. This effort is typically at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also demands the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, office and mission-critical apps, network topology, and protected remote access. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to coordinate the complex restoration effort. Progent appreciates the importance of working rapidly, continuously, and in concert with a customer's managers and network support staff to prioritize tasks and to get essential services on line again as fast as feasible.
  • Data recovery: The work necessary to recover data damaged by a ransomware attack varies according to the condition of the systems, the number of files that are affected, and which restore methods are needed. Ransomware assaults can take down pivotal databases which, if not gracefully closed, may have to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many ERP and other mission-critical applications depend on SQL Server. Some detective work could be required to find undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and notebooks that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators or root users.
  • Implementing advanced antivirus/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the same anti-virus tools deployed by some of the world's biggest corporations including Netflix, Citi, and NASDAQ. By delivering in-line malware blocking, identification, mitigation, repair and forensics in one integrated platform, Progent's ProSight ASM reduces TCO, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance carrier, if there is one. Activities include establishing the type of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement with the victim and the insurance carrier; establishing a settlement and timeline with the hacker; checking adherence to anti-money laundering regulations; carrying out the crypto-currency transfer to the TA; receiving, learning, and operating the decryption utility; debugging decryption problems; creating a clean environment; remapping and reconnecting datastores to match precisely their pre-attack condition; and reprovisioning machines and software services.
  • Forensic analysis: This activity is aimed at discovering the ransomware assault's storyline across the targeted network from beginning to end. This audit trail of the way a ransomware attack travelled within the network assists your IT staff to assess the damage and uncovers weaknesses in security policies or processes that need to be corrected to prevent later break-ins. Forensics entails the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensics is typically assigned a high priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is vital that other important recovery processes like business resumption are pursued in parallel. Progent maintains an extensive team of information technology and cybersecurity experts with the knowledge and experience needed to perform activities for containment, operational resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered remote and onsite network services throughout the United States for over 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes consultants who have earned advanced certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP software. This breadth of skills allows Progent to salvage and consolidate the undamaged pieces of your IT environment following a ransomware assault and reconstruct them rapidly into an operational system. Progent has worked with top cyber insurance providers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in Florianópolis
For ransomware cleanup services in the Florianópolis area, phone Progent at 800-462-8800 or see Contact Progent.


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