Flint, MI Remote Support from World-class Network Service Professionals
Progent's network support services can deliver your Flint, MI company budget-friendly and consistent support from enterprise-class information technology engineers. By delivering network consulting service when you require it, offering advanced expertise for line-of-business technologies, offering value-added support such as automated network monitoring, and invoicing only for services you receive, Progent gives your Flint, Michigan business an affordable solution for maximizing the productivity of small-scale office information systems. Whether you have an on-premises system, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart way for organizations and local governments to create and support a reliable and secure information system and to benefit from quick availability of the experienced support typically available only to businesses who are able to maintain a sizeable internal information technology staff.

For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal IT service group. This can save money and minimize technical risks for major IT initiatives such as application programming, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations.

Progent can also provide the services of certified experts to assist your business to plan and execute your cloud computing strategy.

Main Technologies Supported by Progent for Office Networks in Flint, Michigan
Progent provides the services of certified consultants for all facets of business network technology found in small organizations. Technologies serviced by Progent include:

Support Delivery Options Available for Flint, Michigan Businesses
Progent has a selection of options for providing small and midsize companies with affordable computer services for troubleshooting, consulting, and network management. Progent's paradigm for delivering computer support services is based on the Call Center operational structure common to larger IT groups. Progent's Helpdesk Service Model promotes rapid response, comprehensive service records, reliable follow-through, and strict cost monitoring for an array of network support delivery modes that include remote repairs, in-person support, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help customers to analyze and repair hardware and software problems without the cost or time loss of on-premises support calls. The background of Progent's IT consultants makes it possible to handle most network issues quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for new customers to accommodate emergency network problems and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn additional information about Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's online support engineers to deliver small companies the optimal solution: on-premises support technicians when you need them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for on-site support visits is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more about how and why to register for Progent's onsite network service.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, refer to Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's roster of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and reporting. For details, refer to Progent's Help Desk Co-management services.

  • Consulting Services
    Progent offers small businesses affordable access to world-class IT professionals who can provide help with critical products and technologies including Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero threat assessment platform, network security consulting, fault tolerant network engineering, virtualization strategies, plus configuration, programming and support for business applications including accounting, operations, business analytics, CRM, and productivity software. Progent can help with short-term projects including site relocations and major software upgrades, extended initiatives such as customizing an older ERP system to a current Microsoft Dynamics 365 package, database application programming and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response like disaster recovery and virus cleanup.

  • Infrastructure Consulting Expertise for Telecommuters
    Progent can assist small and medium-size businesses to plan, configure and troubleshoot the network infrastructure required for work-from-home employees. Areas of network infrastructure where Progent's experts offer support include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi network design and implementation, and robust Internet access. To learn about Progent's network infrastructure consulting expertise for telecommuters, visit network infrastructure support services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's production servers in a setting that not only provides the top level of fault-tolerance and expandability but that is in addition convenient for customers to migrate to another support provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system support, and network administration while getting world-class availability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can support the mixed- OS and non- standardized networks common with small businesses, and retains control of the software in the client's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting services to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-premises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Flint, Michigan Small Businesses
Progent's size, depth of technical expertise, and experience with enterprise IT support enable small and midsize businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed support firms or freelance engineers.

Working with Progent's Experts allows your company to:

  • Prevent Over Dependence on Freelance Consultants
    For IT services, smaller businesses sometimes depend excessively on individual engineers. Though freelance service providers have lower overhead than more substantial IT service firms and can afford to bill apparently lower rates, individuals are occasionally spread too thin to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the absence of backup personnel may force your company to wait for assistance during an emergency. As your small business grows, system unavailability or difficulties with line-of-business applications become more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up fast because of lower output. Also, when freelance consultants confront unfamiliar technologies, the unavailability of a large engineering team to depend on for help requires them to train with the meter running while your business ends up with the costs for their continuing training.

  • Gain Access to Expertise in Sophisticated IT Solutions
    Many smaller support organizations or independent engineers who concentrate on small company IT consulting may excel at providing connect-the-dots fixes but lack the experience to deal cost-effectively with complicated IT infrastructures that have a variety of platforms, many locations, Voice over IP implementations, mobile workforces, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business software. Progent's background with worldwide companies and Progent's large staff of experts can be valuable to your small business because big-company environments are characteristically complex, integration issues demand in-depth understanding of in many technical disciplines, and achieving a high level of robustness, availability, and security requires industry-proven best practices.

  • Create a Firm Basis for Growth
    Small businesses often begin with a network implemented on a shoestring budget. Without a proper architecture, a sequence of ad hoc repairs commonly get thrown on top of a weak foundation. As a business evolves, reliability and scalability issues can undermine the success of the business. Such environments require proper evaluation, intelligent business planning, and broad-based expertise to upgrade to an IT environment that will act as the solid foundation to meet current business needs and ease downstream growth.

  • Partner with Solution Consultants, Not Resellers
    Smaller businesses require direction and insight to work through an increasingly complicated array of IT alternatives available for enabling business growth and enhancing efficiency. Businesses do not need a network consultant or service organization that attempts to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides consulting and services exclusively. This permits Progent to align technical services with the genuine interests of customers. Combining IT consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined technology rather than being driven by the true requirements of a customer.

Get in Touch with Progent
If your Flint, Michigan company wants to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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